ContributionsMost RecentMost LikesSolutionsRe: Offshre customer service a nightmare. The $115 was for the 5G stand-alone hotspot device. Never left the US. I do not have social media but would like to speak with a US based representative. Here is the breakdown. 1 Tablet plan Smartphone Watch home internet 5G mobile hotspot Re: Offshre customer service a nightmare. I have called between 07:00 and 17:00 CST M-F and always get an off shore representative. When calling is there a trick to get a US based representative during those hours? I am post paid account! Offshre customer service a nightmare. My account is so messed up I am not sure what is going on. I call customer service and there is such a major language barrier. I am trying to find out what I am being charged $115 for a hot spot fee. I am not being rude, but when I call I always have to ask for the agent to repeat. Seems something happens to the account than what is being discussed. How can I get a US based rep. I want to understand what is going on with my account! Solved
