Forum Discussion
UNLOCKING NIGHTMARE
I have been a loyal customer for years. I need my Samsung phone unlocked. I have a prepaid account.
It has been a nightmare; I have supplied receipts etc and I can get nowhere. Where do I go from here?
Your prepaid account also needa to be active when requesting the SIM unlock and the current devuce needs to be the device you are requesting the SIM unlock for. Swapping out devices can eliminte the unlock.eligibility for the device.
SIM Unlock Policy | Unlock Your Mobile Wireless Device | T-Mobile https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy
With prepaid accounts the phone must be used 365 days on the T-Mobile network or have $100 in refills.
