Official T-Mobile Connect Prepaid Discussion

@magenta10617073

Since it's still a prepaid account, you should be able to pay the same way. The balance on the previous account will be lost if you switch from any prepaid plan.

1) I pay my prepaid account with T-Mobile prepaid cards. Can I continue using those when I convert to Connect?
2) I have a balance on my prepaid account. What will happen to the balance if I switch to Connect? If the balance doesn't roll over, can you tell me if this offer will still be available in a few months, at which point my balance would be used.

Thanks

@liasher  you should be able to use the steps in our Migrate your account to T-Mobile Connect Prepaid​ section. You will need a new SIM card for this plan even if you have an existing account.

HI, I have a legacy account as I was told with the old Pre-paid system and am trying to switch to the new $15 prepaid plan. I am getting different messages from different people concerning the plan. One person said I didn't have to pay for a new SIM card, another said I did have to pay for it, and then when I went to the store, I was told I couldn't switch to the plan b/c my account wouldn't let. Then called another store and told me this plan wasn't available... How do I go to get this new plan?

Great question. Use the options on our Pay Your T-Mobile Bill page after you've set up the account. You'll need to register your number with a MyT-Mobile.com account first.

OK, and how can I pay the monthly fee to keep the line?

You're welcome! 

I know the call volume has increased with the changes we put in place for COVID-19. If you click the sign-up link in my previous post, then go process of signing up, you'll be able to see the pricing info.

Thanks for your response. Would you please tell me how much I need to pay include $15 and all taxes & fee? And right now all T-Mobile agency are closed, how can I get the start kit?

@magenta9392259 that's a great question. We have two options: $15/month and $25/month. The main price won't change, but taxes and other fees may change.

@sunnywilson we don't encourage changing between plans like what you're describing for a couple reasons. If the plan you're on currently was a limited time offer, we can't guarantee you'll be able to get that back. Another reason is any balance and tenure tied to that account can't be transferred to the new account.

We have a What you need to know section on our Sign up for T-Mobile Connect Prepaid service | T-Mobile Support page that'll cover some other info worth reading.

Is it possible to change to a different plan that allows an international roaming data pass before I travel, and then switch back to the T-Mobile Connect plan once I return? Thanks.