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This page will help you sign up for Connect by T-Mobile Prepaid service. See Connect by T-Mobile to learn about plan benefits. You can also learn about other current offers and additional Prepaid services, see pricing and compare our current Prepaid plans.

Introduction.

New T-Mobile customer

If you are new to T-Mobile, it is easy to sign up online. If you have questions you can call us at   1-800-TMOBILE to get started.

 

Current T-Mobile Prepaid customer

If you have an existing T-Mobile Prepaid account, click the button below to change to a Connect by T-Mobile UNL Talk & Text plan.

Need help?

If you don't see Connect by T-Mobile as an available plan option, or your screen looks different, you have a different account type. You will need to migrate your existing T-Mobile account to our most recent Prepaid system to get Connect by T-Mobile for your current number.

If you do not want to migrate your current number, go back to Connect by T-Mobile and select Sign Up you can cancel your existing account later if you want.

 

Migrate your account to Connect by T-Mobile Prepaid

This process is for existing T-Mobile postpaid customers who want to migrate to a new Connect by T-Mobile Prepaid account, or for existing customers who do not have the option to change their plan to Connect by T-Mobile when logging in to T-Mobile.com.

What you will need to get started

Before you can migrate your account to Connect by T-Mobile you will need the items below.

  • A new SIM Card ($10), your current T-Mobile SIM card will not work with Connect by T-Mobile Prepaid. Don't worry, you can keep your existing mobile number. If you have more than one T-Mobile number you want to migrate to Connect by T-Mobile, contact us by dialing 611 from your T-Mobile phone.
  • The mobile number from your existing account you want to migrate.
  • Existing T-Mobile account number. Find your account number.
  • PIN/Passcode from your existing T-Mobile account which is different from your T-Mobile.com password - it's the one you use when you call us. See PIN/Passcode to learn more.
  • An email address different from the one associated with your existing T-Mobile account.

What you need to know

  • Some services and benefits are unavailable for Connect by T-Mobile, such as device protection, Netflix On Us, T-Mobile app self-service, and Team of Experts support.
  • Any existing service promotions, such as free lines or monthly discounts, will be lost and may not be available if you decide to convert back in the future.
  • When you migrate your account any existing outstanding service or device payment balance on your postpaid account will immediately become due.
  • Your voicemail account will be reset and you will lose any voicemails not saved to your device.
  • Your account tenure will reset, which may affect your ability to qualify for some device pricing programs in the near future.
  • You need to keep your account active until you activate your new SIM card. 
  • Once your new SIM card is activated it will take 2 to 4 hours to transfer your existing mobile number to your new SIM card.

Next, follow these steps

Important: Some of the steps may direct you to say you don't have a T-Mobile account or SIM card already. That is okay! Continue to follow the step-by-step instructions outlined below and your account will migrate successfully.

  1. Go to https://prepaid.t-mobile.com/home.
  2. Select Shop
  3. Select Bring Your Own Device to use your existing phone. If you want to purchase a new device contact us by dialing 611 from your T-Mobile phone.
  4. Enter your ZIP code in the pop-up
  5. Select Continue.
  6. Under Check IMEI, you can check if your device will work with T-Mobile service or select Skip.
  7. Under SIM card activation, choose I need to buy a T-Mobile SIM card
  8. Select Continue. Your current SIM card will not work with Connect by T-Mobile Prepaid. Choose I have a T-Mobile SIM card if you have a T-Mobile branded SIM card that has never been used before.
  9. Select New Customer when asked if you Are you an existing customer? We are creating a new Prepaid account your existing mobile number will transfer to it.
  10. Under Product Selection, select Connect by T-Mobile plan. You can also select See More to learn about what each plan includes. 
  11. Select Go to Cart
  12.  Verify your SIM card and plan selection
  13. Select Check Out on the Shopping Cart screen. Do not add on additional lines if you intend to migrate more than one mobile number to Connect by T-Mobile. Instead, contact us by dialing 611 from your T-Mobile phone.
  14. You will be asked to Sign Up or Log in. Choose Sign Up and enter your new account information and select Continue:
    • Email Address, which must be different from the one associated with your original T-Mobile account.
    •  4-digit PIN 
    • Name
    • Address, select Original or Suggested address if a pop-up appears
    • Preferred language
  15. Enter a Line nickname if you want For example, “My Line” or “Jennifer’s line” and select Use your existing number
  16. Next, enter details from your existing T-Mobile account:
    • Mobile Number
    • Account Number
    • PIN/Passcode
  17. Complete the emergency address e911 information: Opt out or Opt in which is the default.
  18. Add primary place of use address 
  19. Select Continue.
  20. Add an email address under Shipping notifications
  21. Select Continue.
  22. Enter your payment method and address
  23. Review and agree to the payment terms and conditions
  24. Select Continue
  25. Review the order and ead the Terms & Conditions
  26. Select Accept & Place Order to finish. 
  27. An on-screen message will confirm your order has been placed.

Still have questions?

Check out our Connect by T-Mobile FAQs for more information on these plans. You can also engage our Community for help with general questions about this process.

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