Forum Discussion
Legacy Pay As You Go
I had the Gold plan for many years. How does the replacement “Legacy Pay As You Go” work now?
This is what happened to me this morning: I didn't let my gold account expire, it expired on it's own - 9 months early. I added to the balance last October 2024 and the web receipt shows an expiration date of October 18, 2025. 3 months later I turn on my phone only to be greeted with a suspended account text and a zero balance. (Balance the previous week was $114.) CSR said it may have been a glitch but didn't know for sure and said the balance would be restored in 72 hours. Have had this plan 17 years and this is a first.
I just found out what happened.I had an online chat with customer service
and something did change.
Odd thing though is plenty of other legacy payg users including myself have added smaller amounts than $100 and were able to carry over the balance for a full 12 months (see gerwin1101's posts). That is for those who had reached 'Gold' status which I did years ago. But my last refill WAS for $100, and that gave me a 10-18-2025 expiration. Yet it expired after only 3 months. So something still isn't right.
New year,new rule.I guess they want us to pay more often.I communicated with a couple customer service and both want me to pay on the spot.It's time to move on.Tracfone got a good deal.$100 for a whole year with data included or $20 every 3 months.More minutes and text included with the flip phone (only flip phone)
