Forum Discussion

nascar4u's avatar
nascar4u
Network Novice
3 years ago

Just switched from Metro to Tmobile, Will i lose my acp benefit?

I was told I can transfer my benefit (ACP) from Metro but I can not find where or how. Has anyone been able to do this? 

Thanks!

  • HeavenM's avatar
    HeavenM
    Community Manager
    3 years ago

    The ACP benefit is an amazing program to helps out with internet service cost. T-Mobile is still participating in the benefit, but only through our Metro by T-Mobile and Assurance Wireless brands. If you are now on T-Mobile postpaid or prepaid service, you would not be able to apply for ACP on the new account. 

    You can read more about the ACP program on our support page Affordable Connectivity Program | T-Mobile

    Being on T-Mobile still has its perks and there are countless ways that you can get more value out of your account. Take a look at the benefits offered by our Magenta plans Magenta™ Plan Benefits & Features | T-Mobile

  • gramps28's avatar
    gramps28
    Router Royalty
    3 years ago

    You need to contact Tmobile support to find out but my guess is you need to reapply if available.

    This is a user to user forum with some tmobile moderation that may not see this question so I'll tag the mod and they might know.

    @HeavenM