Recent Content
5G Gateway intermittent outage
Should any representative see this , this is a formal complaint about continual disruptions of service and continued rebooting and reconnecting of devices. I've already replaced one gateway and just months into service I am having the same issues. I'm wondering if you , any of you who represent T-Mobile , understand the frustration and annoyance with having not only continual interrupts of service , but having to go though the process of reconnection time after time after time minutes apart from each other. One selling point was being located within less than 50 yards of your cell tower. For a company that claims to be the world leader in cell communications , I expect better. Perhaps less dollars spent on advertising and more on technological advanced and upkeep is due? Signed - A becoming less enthusiastic consumer
Samsung UI 7.0 Update
I recently switched to T-Mobile after being with Verizon for 5 years with my S24 Ultra. My phone is unlocked and actively works on the T-Mobile network however I do not have any updates when I check my phones settings. I hit refresh almost every day since the news that the 7.0 UI was released on T-Mobile's network but my phone still has not received it. Looks like the update released around April 23rd or so for T-Mobiles phones. I am stuck on March's Security Patch as well. So has anyone with the S24 Ultra received the UI 7.0 update? If not, does anyone know who I can contact for support or what I have to do on my end to fix this issue? I'm tech savvy so only explanation I can think is since I switched from Verizon a couple of months ago, my phone was not enrolled for OTA updates with T-Mobile.
Need Help with Home Internet Issue
Hi all, I'm new to T-Mobile Home Internet and also new to this community. I’ve been having some trouble with my internet connection lately and I’m not sure what to do. Can someone please point me in the right direction for basic troubleshooting? I’d really appreciate any advice or tips you can share. Thank you so much!
Newbie to TMHI...so what are we supposed to do with IPV4 devices?
I just set up my TMHI “router” (yes, in airquotes), and am very happy with the speed, but I’m not happy that a couple of my devices won’t connect to it at all. Neither my 2021 wired Ring Doorbell, nor my Sense Labs home entergy monitor will connect to the router. I switched the mode from Automatic to 2.4GHz, but no luck. I’m guessing it is related to the router only handling IPV6. As soon as I switched the devices back to use my old router (an actual real router...Linksys EA7500), both devices reconnected with no issues. I’m thinking of connecting my EA7500 to the TMHI router, and just continue to use it as I did when it was connected to my Spectrum cable modem. Any thoughts on how this will work for me, and what the disadvantages may be to doing so? Does anyone have an alternate solution to accomplish getting these devices to connect to the TMHI “router”? Thanks, Bill
GlobalProtect VPN not working with T-Mobile 5G Home Gateway
I just recewived a new 5G Gateway (Model: TMO-G4SE) a couple of days ago. However, looks like it didn't support GlobalProtect VPN (app version: 6.27-1047). Did anyone have the issue and find any solutions? I need that VPN to work remotely. If the issue couldn't be resolved, it would be a deal breaker for sure.
Newbie
I'm new to the T Mobile community switching over from US Cellular. The reason for switching is because of the rumored US Cellular buyout, and also interested in the upcoming Starlink communication making it possible to have talk/text pretty much anywhere. Although I don't have the connection I had w/US Cellular the T Mobile Gateway is much faster. I wounder if T Mobile has any plans to utilize the US Cellular towers ? I defiantly would help the coverage in my area increasing T Mobile's customer base. Thanks to all that reply!3 Bar signal only
The best signal I can get is only 3 bars, which is sluggish. I have the unit about 6' above the floor next to a window which I believe is facing the closest tower and while not an upstairs window, it is about 8-10' above ground level. Anyone know what else I can try to get a better signal? Thanks.
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