Forum Discussion
Expiration date bug for Legacy Pay As You Go?
I’ve had a back-up T-Mobile Legacy Pay As You Go with Gold Rewards account for more than a decade. Early this year, in 3rd week of January 2021, I refilled another $10. After refilling, I saw the e...
On Jan. 17, 2025 I was notified that my Legacy Pay as you go service was suspended and my balance of $621 was forfeited.
My last renewal (annual) was 2/1/2024 so my service was obviously paid up(valid) until at least 01/31/2025.
The representative agreed that my service was (or should have been) active and couldn't explain why my service was cancelled and balance was forfeited. She wouldn't allow me to speak to a supervisor, only that she was submitting a "Ticket" that would take 3 work days to resolve. She wouldn't do anything to restore my service saying that anything she did may trigger the cancellation of my existing legacy plan.
I have now learned that I have not had to prepay $100 at my annual renewal to keep the plan active for the next year. Therefore I have(had) such a large balance. Several years ago I found another shortfall of my account balance which TMobile was unable to explain or track down. That may have been the same forfeiture of my balance at that time that didn't result in my service being cancelled.
Any luck getting your balance back? I'm still waiting and it's been well over 72 hours.
Not that I am aware of.
I filled a complaint with the government regulator (FCC). They acknowledged receipt and review. It was forwarded to T-Mobile for action and a response yesterday.
Was planning on doing the same.
