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porterjames
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Joined 3 months ago
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Re: Expiration date bug for Legacy Pay As You Go?
On Jan. 17, 2025 I was notified that my Legacy Pay as you go service was suspended and my balance of $621 was forfeited. My last renewal (annual) was 2/1/2024 so my service was obviously paid up(valid) until at least 01/31/2025. The representative agreed that my service was (or should have been) active and couldn't explain why my service was cancelled and balance was forfeited. She wouldn't allow me to speak to a supervisor, only that she was submitting a "Ticket" that would take 3 work days to resolve. She wouldn't do anything to restore my service saying that anything she did may trigger the cancellation of my existing legacy plan. I have now learned that I have not had to prepay $100 at my annual renewal to keep the plan active for the next year. Therefore I have(had) such a large balance. Several years ago I found another shortfall of my account balance which TMobile was unable to explain or track down. That may have been the same forfeiture of my balance at that time that didn't result in my service being cancelled.174Views0likes4Comments