Forum Discussion
Expiration date bug for Legacy Pay As You Go?
I’ve had a back-up T-Mobile Legacy Pay As You Go with Gold Rewards account for more than a decade. Early this year, in 3rd week of January 2021, I refilled another $10. After refilling, I saw the e...
Even though this is an older post I wanted to share what happened to me today since it looks like the bug is still around. 17 years I've had the payg gold/legacy plan. I added funds to it in October 2024 and I have a screen shot of the payment receipt that clearly shows October 18, 2025 expiration. As of last week the balance was $114. When I woke up this morning I had an account suspended text and a 0 balance. Customer service rep called it a 'glitch' and assured me they would restore the funds - 72 hour wait. But I've never had this happen before. Looks like my one year expiration became a 3 month one at some point, if that's what happened. Rather inconvenient.
Just wanted to know what happened to your account?I woke up and it looks like my account got reactivated but only 1 cents balance.
I had my balance restored but my renewal date moved back about 15 days from the original date.
You didn't say how much you had before but if there's only 1 cent in it now you might want to add another $10 while you try to get things worked out. If you had more than 1 cent that's now gone and customer support isn't helping to get it back you can file a complaint with the FCC which is what helped me and others I've heard from. Some have had luck going through the BBB. What CS tells customers seems to depend on which rep you get, no consistency at all which is ridiculous.
I went to my account here and found out they're going to restore the remaining balance tonight.And i was communicating with tmobile support on x/twitter earlier today and he was able to restored it sooner.It supposed to expire this year in august.I'm not sure if i have to pay every month which i don't want to do. Very confusing.
On Jan. 17, 2025 I was notified that my Legacy Pay as you go service was suspended and my balance of $621 was forfeited.
My last renewal (annual) was 2/1/2024 so my service was obviously paid up(valid) until at least 01/31/2025.
The representative agreed that my service was (or should have been) active and couldn't explain why my service was cancelled and balance was forfeited. She wouldn't allow me to speak to a supervisor, only that she was submitting a "Ticket" that would take 3 work days to resolve. She wouldn't do anything to restore my service saying that anything she did may trigger the cancellation of my existing legacy plan.
I have now learned that I have not had to prepay $100 at my annual renewal to keep the plan active for the next year. Therefore I have(had) such a large balance. Several years ago I found another shortfall of my account balance which TMobile was unable to explain or track down. That may have been the same forfeiture of my balance at that time that didn't result in my service being cancelled.
Any luck getting your balance back? I'm still waiting and it's been well over 72 hours.
Not that I am aware of.
I filled a complaint with the government regulator (FCC). They acknowledged receipt and review. It was forwarded to T-Mobile for action and a response yesterday.
What a coincidence, I received the account suspended notice on January 17 as well. The rep I spoke to didn't say anything about restoring service would cancel the legacy plan and he suggested I add $10 to it so I'd have some funds in the account if I needed them. He even processed the payment and the receipt shows a new expiration date of January 18, 2026. I recall he said that would be the new expiration date once the other funds were returned. My transaction history shows the account and line were both restored right after I spoke to him and my account home page shows the legacy plan is active. Hoping by tomorrow morning everything will be as I was told it would be. Something seems fishy about the whole thing knowing this happened to you as well. (I also used to think I had to add $100 per year to keep the account active.)
