Forum Discussion
Customer Service / Upgrade issues
When we upgraded our phones, the agent told us we would get $400 and $700 for our trade-in phones. T-mobile now is giving us $5 and $35 for the phones. Has anyone else experienced this? I spent 4....
It’s hard to say what’s going on exactly without knowing exactly which offer you’re redeeming. (Sorry, we just have a lot of them) To me, sounds like you might be doing the Up to $800 off with trade on Magenta MAX. If so, there’s some terms and conditions as well as steps you need to follow to redeem the offer. I’d check out the iPhone’s Deals page. Click the Up to $800 off with trade on Magenta MAX link next to the green tag image to see if that’s the offer you were getting. There are certain eligibility and qualifications that need to be met in order for you to get that deal if that’s the one you’re looking for.
