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Re: Customer Service / Upgrade issues
I’m telling you that the agent that got us to upgrade our phones told us we would get the $700 and $400. (It was a promotion in October so not the $800). I spent 2.5 hours on the chat only to have the tech just go round and round without helping us at all. There has been no resolution to this situation yet. We met all the qualifications of the promotion at the time. How can we find someone that will actually help us and not waste anymore of our time?22Views0likes0CommentsCustomer Service / Upgrade issues
When we upgraded our phones, the agent told us we would get $400 and $700 for our trade-in phones. T-mobile now is giving us $5 and $35 for the phones. Has anyone else experienced this? I spent 4.5 hours trying to take care of two issues and got nowhere. The agent that was “helping” me was helping others and actually pasted their conversation into my chat. A different issue: We had a phone break and now T-Mobile and Assurant say they never received the phone and are charging us over $1000 on our bill this month. They say the are looking into it but I don’t believe it. T-Mobile says they care about veteran’s but the way I was treated today was ridiculous.145Views1like2Comments