Forum Discussion
Can't Make Online Purchases
I've been trying to buy the Galaxy S9 from T-Mobile since the day it was released. I've tried literally every single day on multiple devices and even through the app on my phone, my mom's phone, ...
Oh my goodness! You have definitely tried everything imaginable to rule it out as a browser issue. If you are getting this error when trying to upgrade through your my.t-mobile.com account, we are going to need to take a closer look at what is going on at the account level to fix this. If you have not already, please contact us so our care teams can get this sorted out for you.
I am thinking the same thing. I just tried to upgrade 2 phones and got the Oops message. Again. And again. So irritating because this same thing happened a year ago when I tried to upgrade and they did try to charge me a fee for doing it via phone or messaging. Seems awfully fishy. I am wondering how much money T-Mobile has made over this "error".
If it is a scheme, then shame on T-Mobile. If it is a true error, then shame on T-Mobile because it has been over a year and it still is not resolved. I have some phones that I have to continue to pay on so am stuck but I think I am taking the other lines to a different carrier instead of upgrading. This is no way to treat longtime customers.
