Forum Discussion
Unable to purchase phone online
I've been trying to purchase a phone upgrade for my wife. At least 20 times now and every time I get to the end I get, "oops we've hit a snag". Then it kicks me back to the page showing the phone I want.
Anyway to get around this silliness?
Ah okay. Sorry, sounds like we didn't get to help you at the store. If traveling to the store is is more inconvenient, we'll need to get our Team of Experts folks to get a Help Desk ticket filed for the site to resolve the issue. To get the phone ordered, we'll either need to help at the store or have our Care folks over the phone help.
This is still happening. Here’s the details from the debug console in Edge Chromium v 90.x:
{
"failureType": "API Failure",
"message": "Failed to post estimate installment to the underlying system.",
"errorDetails": [
{
"code": "500",
"message": "Failed to post estimate installment to the underlying system.",
"details": "Failed to post estimate installment to the underlying system for Cart Id: mrsdinjqmnrgkljugjstsljugyztillche4willfgm2dcndemezgen3dmi=.",
"errors": [
{
"code": "dcp-api-checkout-v3-error-2659",
"message": "The call to enterprise systems to estimate the installment plan details have failed. Please resubmit the request.",
"details": "Error has occurred with EIP"
}
]
}
],
"stackTrace": "Error\n at modalInstance.uibModal.open.controller (https://my.t-mobile.com/app.ee6713aaf48a4031e1e4.js:120550:43)\n at Object.invoke (https://my.t-mobile.com/app.ee6713aaf48a4031e1e4.js:20065:20)\n at $controllerInit (https://my.t-mobile.com/app.ee6713aaf48a4031e1e4.js:26087:35)\n at resolveSuccess (https://my.t-mobile.com/app.ee6713aaf48a4031e1e4.js:58396:35)\n at processQueue (https://my.t-mobile.com/app.ee6713aaf48a4031e1e4.js:32278:38)\n at https://my.t-mobile.com/app.ee6713aaf48a4031e1e4.js:32326:28\n at Scope.$digest (https://my.t-mobile.com/app.ee6713aaf48a4031e1e4.js:33463:16)\n at Scope.$apply (https://my.t-mobile.com/app.ee6713aaf48a4031e1e4.js:33851:25)\n at done (https://my.t-mobile.com/app.ee6713aaf48a4031e1e4.js:27723:48)\n at completeRequest (https://my.t-mobile.com/app.ee6713aaf48a4031e1e4.js:27980:8)"
}From the message, it looks like your EIP web service is broken. You need to engage your SREs to get this back online because THIS IS COSTING YOU MONEY.
I’ve try to upgrade my phone through the website using apps, phone, Tmobile app, different computers, etc. They all have the We hit a snag error. I can’t believe how long this problem have been going on for over 2 years, and you guys still can’t figure out the fix. It’s ridiculous!
Good news guys, it’s March 2021 and I still can’t buy a phone online. What is the point of having the option? And why does the message say we’re still on track lmao! Unbelievably annoying.
The year is 2020 and currently experiencing a pandemic. But good news if you want to upgrade just go to a store and pay $20 for no freaking reason... oh wait, we can't! You STILL, after 3 years of being reported, CANNOT upgrade devices online or on the mobile app. Think it's time I consider leaving this carrier...
Yes, same problem. Tried over a few different days, on the phone, on Safari, on Chrome, on Firefox... no difference. You guys have GOT to fix that stupid error message. It's bad enough that it's uninformative, it's worse that it's falsely reassuring ("The page did not load for some reason, but you are still on track."). I tried, for days, I really did. But that "Oopsies lolz!" message...
Still unable to make a purchase through either the app, or browser. The forever response is "Oops we hit a snag!"
Are you getting the error only when you try to buy through the phone or have you tried purchasing online through a computer?
Yyep all day! Absolutely ridiculous for a company of this size to have such an error while trying to make you more money! People want to shop online for the convenience. This is NOT allowing that. So frustrated!
Is anyone here still having trouble upgrading and getting this same error message? I'm not seeing this issue should be going on, but I wanna make sure folks are able to get phone's purchased. Thanks!
Today is 12/18 and I have been having this issue for over 2 months, is the site ever going to work. it is a little ridiculous that I am forced to go to the store, to purchase a phone only because the site just never seems to work. I have tried, different browsers, clear history, clear cache, etc.... and NOTHING. PLEASE FIX THE SITE 😥
