Can't Make Online Purchases

Years later, as of today 1/20/2023, am unable to shop for a phone, muchless actually make a purchase. Other areas of the tmobile site seem to behave normally, but when I click Shop now, I get the following:

{"code": "General-1004", "userMessage": "Gateway Timeout", "systemMessage": "Gateway Timeout", "detailLink": ""}

So the good news is, the old “We hit a snag!” has been replaced with fresh gibberish. As a new customer of about 10 days, I am seriously considering moving back to my old provider. This is amateur hour stuff. I have no issue at all with other websites. Just this one. 

I am having similar issue. Not able to pay for data plan. When asked on the “Chat with Expert”, they gave me a number to call. When I call the number, they are charging me service fee to talk to the support agent (sorry “Expert”). 😒

Same here!

Sprint is wayyyy better, I need to cancel this. Never had this bad of a time whit service! You know the only reason why I ever had to move to others is the fact this bill I have IS way over my limit! More then $100 for a bill! the service there putting out should be $20!

Worst decision ever. I've had nothing but problems and few humans with the communication skills necessary to solve them. If things don't start going well, I'm out. They can start by giving me all the subscriptions I was promised at sign up 

I try everything and again in 2022 still having the same issue 😒

I change payment method with 5 different credit cards still doesn’t go through. This is very fustrating. If i go to the store to do it in-person. How much will the service cost me? Is it per line activation?

Because I am planning for 4 new lines to be activated with T-Mobile.
 

Same problem still occurring today

Same story as this originated 3 y ago. Wondering why TMobile had no resources to fix it , or they don’t wanna fix it because they want to 30$ activation fee? I am trying to place in purchase for days now, same problem, went to the store as they suggested me but the store can’t waive the activation fee. Thinking on taking my phone lines to another carrier. 

This is insane. I’ve had this problem for at least a week or two now and the last rep I spoke with seemed extremely unfamiliar with how T-Mobile even functions. All he seemed trained to do was to process the sale for me instead of fixing the problem. 

I've been trying to buy the Galaxy S20 FE from T-Mobile for the past 4 days. I've tried literally every single day on multiple devices and even visited the 3 showrooms - with No stock. IT IS SO FRUSTRATING to work with Tmobile. I am out of words to express my disgust. No matter what I do it always comes up with an "Oops we hit a snag" error and then sends me back to select the phone and payment options after it starts to load the final screen that let's me purchase it. This is purely annoying . Can anybody at Tmobile help me with aticket number so i can call “Expert” after 2 hours wait nd try to get this resolved. Has anyone else had this problem? 

This seems to be a problem clearly with many users as stated above and Tmobile basically doesnt care about its customers. High time somebody helps !!!!!!!!!!!!!

This is definitely a way to upswell you items. Looks like it’s been going on for years. I just opened my business line last week and go online to order and “Sorry your unable to order ANYTHING online right now.  Spoke to several people and it’s just a usual waste of time. They just want to upswell me more expensive things like air pods pro because AirPods 2nd Gen is “out of stock” No thanks. I want to order my merchandise myself, have proof of what I ordered, print proof of what I ordered and keep my proof of what I ordered and the terms of my order. I don’t want people on the phone messing with my account I’ve had way too many reps mess up my bills like Comcast who “couldn’t figure” out how to add my discount that was removed “by accident” by someone “in the back office”