Forum Discussion
Can't Make Online Purchases
I've been trying to buy the Galaxy S9 from T-Mobile since the day it was released. I've tried literally every single day on multiple devices and even through the app on my phone, my mom's phone, ...
Oh my goodness! You have definitely tried everything imaginable to rule it out as a browser issue. If you are getting this error when trying to upgrade through your my.t-mobile.com account, we are going to need to take a closer look at what is going on at the account level to fix this. If you have not already, please contact us so our care teams can get this sorted out for you.
This is insane. I’ve had this problem for at least a week or two now and the last rep I spoke with seemed extremely unfamiliar with how T-Mobile even functions. All he seemed trained to do was to process the sale for me instead of fixing the problem.
