Forum Discussion

KORG's avatar
KORG
Newbie Caller
2 years ago

Can't create T-Mobile ID

Hello,

I can’t create T-Mobile ID for a week now, since I’ve bought Home Internet box from them. 

I receive this error everytime I try to create new ID:

 

We're sorry, we don't recognize this email. Please provide the email you used when purchasing your T-Mobile service, or contact Care by dialing 1-800-937-8997 or 611 from your T-Mobile phone.

 

I already tried to reach out to customer support multiple times, but they does not help…

 

Have open case #70425112 for that more than a week now..

  • The answer on the other thread is still correct. To clarify, you do need to contact support by calling 611 or sending us a direct message on Facebook or Twitter. The customer support representative will be able to file a ticket for MyT-mobile Registration issues. Those tickets are resolved really quickly and you will be able to log in within a few minutes. If they file the ticket for anything different, it can cause delays in resolution.