I know, I know
I've reconnected with a friend from the past and when thier phone broke they asked me to help get another. They were on a Metro paying $70,per month. Ioffered to put them on my plan pay less get more benefits and get in on a new phone promo. Phone line is $20 and the promo is a $20 monthly credit that covers the payment on the phone. Every month I have to ask them to pay, well since June I've gotten $20. The phone hadinsurance at $10 a month that I canceled already. What to do? BTW they only paid the $20 because I suspended the line. What to do? Cancel the 4th line and take the L on the phone. Still owes $350. Also since I'm probably not going to get the back but still pay for it. Can I block it. Can't report stolen that would be fraud. Signed, I know I know
T-Mobile 5G Home Internet Gateway slow ethernet but fast WiFi
I recently installed the grey 5G Home Internet gateway at home. When I first got it three weeks ago, I was seeing speeds of 150+ down, and 50 up on both WiFi and ethernet. Now I am seeing roughly the same speeds over WiFi, but ethernet speeds have dropped to 10-15 down, sometimes as low as 5. Upload is around 15-20. Has anyone else had this issue and found a solution? Or is the gateway defective? Both ports appear to have the same issue, and WiFi continues to work fine.
Home internet return?
I have requested multiple times for this to be cancelled and removed from my bill. The people at 611 told me it would not be terminated until I take the modem to a store to turn it in. I have been to 3 of my local stores and they refuse to accept the modem. Telling me I need to mail it back in the return box they send me. They refuse to send me a box to ship it back. Please help me out of this contract before I have to cancel my t-mobile all together.Can't Cancel Internet
Back in May (now August 2024) I dropped off my home internet equipment at my authorized store. They told me that I needed to call the provided number to cancel my service. I have tried many times to do this to no avail.I do not have my 6-digit pin. I know my username and password to get a new pin, but I can’t get into my account without providing my T Mobile phone number, which I never had. I am getting charged monthly for a service in which I am not using and returned all equipment for. Calling customer services gets me nowhere. I live 94 miles from the nearest store and that is their only solution for me. I don’t understand how they can continue to charge me for an account I do not even have access to.
horrible Internet, Internet service
Been with T-Mobile for over two years had problems left, and right my services in and out all the time they keep blaming the tower and my modem. This is my third modem first one they charged me and lost it in their warehouse for over two months. Keep saying they’re upgrading the tower for the last year and a half every time they give me a credit for my Internet, not working they raise my bill up I am supposed to be paying $50 a month and my bill is $60 $80 $175 $120 all different amounts every month I was set up on auto pay. They automatically take me off and then charge me extra to make my payment, does anyone else have this issue?
