Forum Discussion
can i get compensated for useless service?
I have been paying for magenta max service for over a year now but problem is since I got this service I cant use my internet for anything cause it's so slow 0.4mbps that's less than 2g speed multiple chats with support switched sims and phones no improvement at all my area shows on coverage maps as ultra capacity but that's not what I am getting I'm paying for service I cant even use cause it's so slow this is beyond unacceptable it's stupid on my part to be paying for crap that they cant seem to fix. Any suggestions??
Its on the device.
Also:
https://www.t-mobile.com/support/home-internet
Depending on device, follow the specific tutorial.
Just setting up gateway.
what is password for new device
Cancel and find a better carrier for the area you’re currently living.
As for the partial refund you need to check Tmobile’s terms and conditions since there really is no guarantee of service.
Snippet from them.
WHERE, HOW, AND WHEN DOES MY SERVICE WORK?
These T&Cs describe the experience you can expect on our networks, including information about our reasonable network management practices, and the experience on our roaming partners’ networks. Please check our coverage maps, which approximate our anticipated coverage area outdoors. Your experience on our networks may vary and change without notice depending on a variety of factors. You agree that we are not liable for problems relating to Service availability or quality.
