Forum Discussion
Bait and switch
We went to our local T-Mobile store to check on the "$1000 rebate on S25". We were on a $120 a month for four lines plan, and were told it didn't qualify. As we were leaving an employee told us tha...
Same here. The sales agents are very corrupt, tell you one thing when signing up but radically different after-the-fact. And Customer Service is a joke - they have no idea what the sales people are saying.
My suggestion: when calling Customer Service the calls are recorded. T-mobile should do the same thing for the sales agents. They will lie through their teeth, the T-mobile has you trapped.
I have stated this in the past, end even with Executive Response Team. They will state that the call is being recorded. When I mention that I will also record the call, they are offended. I wonder why /sarcasm
