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TDex's avatar
TDex
Newbie Caller
2 years ago

2 hours wait for Customer Service

What is going on with Tmobile? I have noticed all my phone call from Jan 2023 that it is getting longer to get a hold of customer service. First it started 30 minutes  then 45 minutes and it keep getting longer on wait time to get a hold of Customer Service. This March 2023, I called 3 times and I have to wait for more than 2 hours. I have to hang up the first 2 calls coz I was waiting for more than 2 hours and I have to go somewhere. My last call was  2 hours and 3 minutes then my call got dropped. YIKES!!

I have been with Tmobile for 25 years now and This is the worst I have experienced with Tmobile. It looks like they focus on getting more new customer and forgetting about Customer Service..

Anyone experienced this?