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Customer service representative lied
Dear T-Mobile Customer Service, I am writing to you regarding a miscommunication with one of the T-Mobile representatives I spoke with. This past May, I intended to purchase an iPhone 14 Plus, but the representative I spoke to told me to buy the iPhone 14 Pro instead because the former was out of stock. He also told me that the monthly bill for both phones would be $14 and $15, however contrary to what this agent told me, the bill I have received has come out to $34 for each phone, making it a total of $68 monthly. When I explained the situation to one of the supervisors whose name is Sharika, she rudely dismissed my complaint and did nothing to remedy this issue. I have felt extremely disrespected and beguiled by this experience because as it stands, T-Mobile reneged on the initial deal and my bill has now come out to be much higher than I was initially told. I am thereby contacting you to seek a solution for this blatant miscommunication and am requesting that you adjust my monthly bill for the two iPhone 14 Pros to match the terms that were agreed to, namely $14 for one and $15 for the other, which comes out to be $29. I also request that you review the supervisor's conduct above recorded in the log for this call as I felt inappropriately dismissed. I hope you can resolve this issue for me as a longtime customer for 7 years who has received numerous offers to switch to Verizon, but has not because of T-Mobile’s past, and hopefully continuing, stellar customer service. You can reach me at (845) ***-****. Thank you for your time. Best, Masuma Syed *edited to remove personal information
Solved
masumasyed
Newbie Caller
25 minutes ago
1.5KViews
2likes
5Comments
Escalation of Customer complaint process
Hello, Is there a better way to escalate customer complaints at T-Mobile? I was only given a fax number and a mailing address for the Executive Response team, with no email address or phone number. It feels outdated—who faxes these days? Regardless, I was able to find a way to fax them, no one has returned my message or even acknowledged receipt of my complaint. I am looking for an alternative method to escalate my complaint, short of going on social media to publicize the poor customer service. If I were the business owner, I would want to know and address the issue before it becomes public. Any guidance would be greatly appreciated.
Solved
ravi325
Roaming Rookie
4 hours ago
1KViews
1like
7Comments
Intermittent Incoming Calls Going Straight to Voicemail with No Ring
I have several issues with T-Mobile’s network: On occasion incoming phone calls go straight to voicemail without my phone ringing, showing a missed call notification, etc. If someone leaves a voicemail it can sometimes take an hour or more before I get the voicemail notification (but it still does not even show that an incoming call was received). 2FA messages intermittently do not come in. These issues has been ongoing for several years for me; and each time I go through the myriad of troubleshooting steps, only to have my devices blamed as either needing an upgrade or being third party devices. This makes zero sense, as the phones do work as intended immediately following me placing an outgoing phone call or by restarting the phones. I’ve been tasked with working on call at work, and I have missed some very important phone calls from my team and boss. Because of this, I would like to get to finally get to the bottom of this issue and have it resolved.
Solved
JeffR
Newbie Caller
5 hours ago
2fa
incoming calls
voice mail
29KViews
3likes
28Comments
SYNCUP KIDS WATCH 2GEN missing iheartradio app
I got the syn up kids 2nd gen watch for my kid, and it has Bluetooth for pairing headphones, and it's supposed to have the iHeartRadio app. But there is no iHeartRadio app. And I'm not sure what the point of Bluetooth headphones is if there's no app to listen to music. Maybe my 8-year-old is supposed to start joining conference calls.
schalicto
Newbie Caller
5 hours ago
230Views
0likes
5Comments
3rd Line Overcharge
I just realized last week I was being charged $45-50 a month for a 3rd line that I never consented to or used. Two different Customer Service Supervisors say their policy is only allowed to reimburse me for 4 of the 40 months. Very disappointing to pay for THEIR mistake.
kare2
Newbie Caller
8 hours ago
74Views
0likes
2Comments
Incorrect Location being Detected
I live in Arkansas, but I get targeted ads from multiple states on many of my streaming platforms (youtubeTV, Facebook, etc) I believe it's because the server rotates locations since it is cell signal based. Is there a way that I can make my in-home unit identify my location properly as being in Arkansas? The most common ads think I am in Kansas or Missouri. Can you help?
TominArkansas
Network Novice
9 hours ago
200Views
0likes
2Comments
Change Auto Pay Date
How do I get the auto pay date changed??? I’ve called twice and they’ve claimed they changed the billing date…..but auto pay still comes out before my check arrives. Why is this so hard to do???????
Solved
lmelville204
Network Novice
10 hours ago
autopay
4.1KViews
0likes
3Comments
McAfee issues
I was trying to login in my account and I was told it was cancelled
ladyuso
Visitor
17 hours ago
9Views
0likes
0Comments
T mobile internet for home
My home internet sucks so much, I used to have around 99 MBPS, now I'm running at .5 or lower, I'm paying a monthly fee for something I can't use, because it's so slow all I get is a red circle showing it's down loading but it never finishes so I'm forced to just change channels to watch dish, because I can't stream any shows.
davesflsts03
Newbie Caller
19 hours ago
32Views
0likes
0Comments
T-Mobile phone support staff do NOT FOLLOW UP!
Very frustrated after 3 years with T-Mobile. Multiple calls and always a promise to call back but it rarely, if ever, happens. They make big promises but obviously don't care about customers after the initial contact on a problem.
Bobr50
Newbie Caller
21 hours ago
32Views
0likes
0Comments

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