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Costco Promotion 250186 not working
Ported over 2 lines from ATT at the end of March at a Costco Kiosk. Qualified for 2 promotions. 240150-Costco gift card and 250186-Prepaid VISA card. Kiosk employee had me try and submit on promotions.t-mobile/com that afternoon but neither promotion would work. Ported numbers not available in the dropdown. I waited 3 days, tried again, no luck. I've been in contact many times with customer service over the last 1.5mo. They were able to submit an application on my behalf for 240150-Costco gift card but claim the 250186-Prepaid VISA card promotion is too new and are unable to submit for me. My ported numbers are still not available on the promotion website dropdown. Given that customer service is unhelpful I'm not sure what I'm supposed to do at this point.
Horrible Customer Service/Hulu on us
First and foremost, this company has the absolute worst customer service possible. Every representative i’ve encountered with the exception of David are criminally incompetent. I’ve been reaching out to get Hulu on us activated since 1/10. They said it’s normal to require a card on hulu but considering ive been charged by hulu each month since, clearly shows somethings not right. Every single supervisor I interacted with about this issue has shared the same 1/4 of a brain cell. As someone who works in a customer service call center, the way my situation has been handled each and every time is disappointing. I’m disgusted that i’ve stayed with a company this long who has such little regards to ensuring the customers inquiry is actually resolved. Imagine making a customer who doesn’t reach out about their bill crash out because for months the problem hasn’t been fixed. Ive already filed complaints with BBB and the FCC at this point. All of this and still NO hulu on us.
Anyone else HATE T-mobile now?
I recently got Tmobile. In our town in Keene, NH i have full bars but cannot use my phone without wifi AT ALL, all day until I get to a nearby town or home to wifi. They refuse to do anything about it yet wanna charge me 65 dollars a month for service that I cant even use. They refuse to fix the towers around so we get better signal, yet gaslight you when you go I to the store. They make all these promises yet never fulfilled. And don't get me started on the newest update 😡 START GIVING A ABOUT YOUR CUSTOMERS T-Mobile.Terrible customer service sold a lie.
We've been a customer for nearly 25 years-originally with Sprint who merged with T-Mobile. On 2/28/25 we decided to try the Go 5G Next plan to take advantage of all it had to offer. What sold us was the yearly free upgrades and streaming benefits. We had 5lines and were told with paperless billing and our 15% government discount each line would be $45 each. The promotion at that time was trade-in any phone, any condition for a FREE iPhone 16, and we took advantage of that, as well as adding home internet. The representative at our local T-Mobile store was very helpful and broke everything down for us so we knew exactly what we're supposed to be getting and paying for. Once our first bill arrived, the nightmare began. We've been overcharged, taken off the Go 5G Next plan, our government discount was removed and never applied, still paying for FREE devices, 10 days without any data services, charged $165 in "future dated" fees for a service that we were only able to use for a week, being charged $85 for two of our lines when they were supposed to be $45 each. I've been bounced between our T-Mobile store and customer care 8 different times. Our in store representative and manager have fought on our behalf and are baffled at the lack of customer service and refusal to make everything right. I've spent at least 7 hours or more on the phone with customer care trying to get everything correct. All I'm asking for is to receive the service and prices I was promised and agreed to. I never had any problems like this with Sprint and regret ever changing to a T-Mobile plan. Horrible customer service, and sold a lie. I want to give back our 4 new iPhone 16s, cancel services, and take our business elsewhere.
Wrong information by customer service! Scam!
I started a plan with T mobile only a month ago by the end of march 23 switching from atNt expecting a better line, the next day on march 24th i inquired from customer service via phone about the device iPhone 16, he did business talk to me giving me some scamming information, he told me i am eligible to have their promotion of iphone 15 for free just pay $100 plus the tax of the iphone if i will add another line and upgrade my previous plan so instead of paying $80 for 2 line per month, i have 2 pay $90 and the contract will be 2 years, i asked him multiple times if its really free and i have to pay $100 only plus tax and he said yes.. so i agreed with the contract. The next billing i was billed with $148 dollar due to tax, $25 cause of changing plan the one i upgraded, and $26 for the iphone, when i checked the app it shows i have to pay $26 every month for 24 months??? So i called CS again to have it look as it was recorded call and the next CS i spoke with told me that there are no promotion like that but shes sorry for the wrong info the previous customer service gave me and she can offer me another plan to upgrade so that the phone will be free again and this time the upgraded one i need to pay $130 dollar including auto pay instead of $90 dollar i previously agreed on. I asked to make a complain cause i want to undo the contract as that is not what i agreed on, but the CS told me they cannot do that because its more than 14 days already but its after 14 days the bill was provided? So i want to escalate a complaint but as per them they can make an email of complaint but i cannot follow up on it, so how will i undo the contract that was not i agreed on? It wasn't my mistake you Tmobile offer me this promotion? And you can trace the call we had by that CS cause its recorded right? Now why can’t you help me solve this??? Its a scam to have a person sign a contract then change it after next billing, i trusted your company when i called CS and sign through phone, Now nobody i can talk to about this escalation?
Horrible Customer service
This is a rant on Tmobile customer service. To make this quick... I go into a T-mobile branch to cancel a line and they tell me it has to be done over the phone. makes no sense the very best way to verify identification in person to cancel a line they don't let you... OK fine I call to cancel a line on my plan. They make such a big fuss about my T-mobile Pin and primary user needs to cancel the line not "authorized users"... YET authorized users can, buy phones , open a lines yet can't cancel a line they themselves opened. Tell me how I can go through the app cancel my line.. Did they ask for any form of identification?? NO! Did they ask me for my pin?? NO! I was asked to verify anything whatsoever?? NO! Great job T-mobile you are doing great! Please tell me how this makes sense.. on top of ALL of this!! I requested to cancel my line BEFORE the new month started and they tell me I have to wait till next billing cycle!! I hope a T-mobile manager reads this because they really need to work on the policies.
The whole process give me a headach
I have been a customer of TM for almost 20 years. The process of working with TM goes from great and then to giving me a headache and back and forth from these to extremes. When it hits the headache stage, TM loses a sale. (A few times have come close to leaving and sometimes I with I had.) Recently, I tried to upgrade my S24 using my computer and not the app. I walked through the process. During the process, it says my new payment will be $17.99 a month. When I get to the end of the process, it says my new payment of almost $39.00 a month. I called support and they tried to help and to explain – another headache. They sent me a link so they could see what I was doing on my phone. I don’t like using my phone but I tried. While using the app on my phone it kept trying to setup a new phone number. I asked the representative if they could just take my order over the phone and was told they could not. I don’t understand so I simply gave up. TM loses money again. Upgrading should be very, very simple but once again, TM has gone above and beyond to make it difficult and, also, how I feel, add false advertising to confuse the client and trick them into a higher payment.
Tmobile Website and App not working
I am just trying to view the balance on my bill, but I have been blocked from logging into my account. I have been asked to log in multiple times, and sometimes I will get an error saying that my phone number - the phone number with an open line that I am PAYING FOR - is not recognized. I have had to reset my password multiple times just to get a blank screen where my billing information should be. This is unacceptable. I should not have to call or use chat multiple times a day to get basic information the website and app should be providing.
