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Still no trade in credit I sent a month ago
Hi all I have traded in an iphone 13 pro max a month ago and I still dont have the trade-in credit for it. I have the UPS tracking number saying its delivered on Dec 24 2024. I tried to call the customer support but I waited almost an hour and still no one answered (tried to call in the morning, the afternoon and in the night before midnight). Not sure if there is anything I can do? Thanks,Watch Phone Lines
Hi, My wife has been in T-Mobile Support hell. She has spent at least 11 hours on the phone trying to solve the problems with both our watch lines. We both upgraded our Apple watches. We were told the lines were moved over to the upgraded watch but neither watch rings if the phone is off and the watch should be connected to cellular service. We have tried many times parining and unparing the watches, T-Mobile has done all sorts of things to the lines on their end, they have added the lines to the phone. All to no avail. We have also had multiple issues buying insurance. During the last call my wife had with support the woman she was talking to deleted and re-added her line. During this process she dropped the insurance for my wife's watch now she cannot even use the device with WiFi. We just want to speak to someone who can help us. My wife is very kind on the phone and has been hung up on just asking to escalate the call further after spending another three hours over the weekend with a supervisor who was unable to help. Please help! Thanks, Steve
New iPhone16 No Ring For Incoming Calls
Just purchased new unlocked iPhone16 from Apple for my wife. We have two TMO phone numbers and also use TMO 5G home internet. My phone is an unlocked Samsung S22+. When calling my wife’s iPhone from my Samsung it does not ring and goes directly to voice mail. This happens on the second and all subsequent calls after enabling WIFI connected to the 5G home internet router on the iPhone. The first call after enabling WIFI works. It starts failing on the second one. Then when I disable the iPhone WI-FI and leave it that way it works. Yesterday I spent over 3 hours working with TMO customer support. First, I spoke with a gentleman and together we recreated the problem with him calling the iPhone instead of me. Once he was convinced the problem existed, he had me try many different setting changes without success. This took quite a while. He then decided it was an Apple problem and connected me to Apple support. Once again, we recreated the problem with Apple calling my iPhone. The support person did the normal things, many of the same things I did with TMO above. Reboot, run diagnostics, check OS level, check and try various settings. Finally, he confided that he has seen this issue three previous times and suggested it was a TMO network issue. He suggests I call TMO back and have them generate a new eSim as this seems to fix many things on the TMO network. Just as we were about to hang up, I had an incoming call from TMO customer support. I created a conference call with all three of us on the line and ask them to work the issue between themselves to decide whose problem it is. After a while the TMO supervisor (as she called herself) told the Apple support person to drop from the call. After another long period of recreating the problem and trying many different settings including typing ##xx# functions on the key pad with the TMO supervisor there was no success or improvement. Finally, she suggested Apple was to blame and I should contact them -- again. That’s when I remined her that she was the one who told Apple support to drop from the call. That’s when she hung up. So, I’m turning to the TMO community for help to resolve this issue and see if anyone else has this problem that may have a similar environment and setup as I do. Would you be willing to try and recreate the problem as I have described and post here. Maybe that way I can get some traction with customer support.
Upgraded to iPhone 15, now texts are intermittently turning green and not sending.
Upgraded from 12 to 15 on Christmas. Now, and only for my wife’s messages, the iMessages are randomly turning green and she doesn’t receive my messages. Everything she sends me on her phone shows the blue iMessage but I’m struggling. Nothing changed I just transferred everything to the new phone, no duplicate contacts. I’ve noticed my notifications are coming in as a group text to me and her Apple ID email address. I’m not sure what to do I’ve deleted the contacts and re-entered it, restarted both phones, followed countless steps online and I’m at a loss. Any ideas?
