Help Desk

Run your business, not tech support.

Viruses, bad Wi-Fi connections, or malfunctioning hardware slowing you down? Ask our dedicated team of IT pros how to speed up your business with complimentary access to Help Desk for 90 days.

Solutions

Get help with hardware and software.

For a limited-time only, your business can get complimentary access to Help Desk for 90 days.

help desk

Support for hardware.

  • Configure and troubleshoot Wi-Fi routers
  • Connect to wireless printers and smart devices
  • Give employees access to on-demand IT support

 

Assistance with applications.

  • Set up and support cloud storage applications
  • Troubleshoot issues with multiple software applications
  • Run PC virus checks and get help with virus removal

Help with software set-up.

  • Install and sync software programs
  • Pair smart sensors to networks and devices

Ready to get started?
Helping business run smoothly.
Man working in coffee shop.
Unlimited time with on-demand IT support to help keep your business on track.

The Wi-Fi at Ken’s coffee shop was running smoothly. Until it wasn’t. After a quick text chat with an expert through the T-Mobile for Business Help Desk app, Ken got his network back up and running just like that.

Girl with computer
Get back to business in just a few taps

With a freezing computer and a looming deadline, Emma needed help—and she needed it quickly. With the T-Mobile for Business Help Desk app, she was able to connect to an IT expert in just two taps and was back to work in minutes.

Benefits

On-demand tech support so you can focus on your business.

The T-Mobile for Business Help Desk app makes it easy to get the support you need, when you need it most.

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On-demand help available seven days a week.

The app quickly connects you with a representative—usually within 30 seconds by phone or chat. Available seven days a week from 8:00 a.m. to 12:00 a.m. ET.

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Tech support for business software programs.

Get assistance with installations, updates, and virus protection for programs such as Microsoft Office, QuickBooks, and Skype.

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A dedicated team of tech experts based in the U.S.

Our IT professionals have the experience and expertise you need to help troubleshoot almost any tricky technical challenge that comes your way. 

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Help with hardware set-up and maintenance.

From PCs, routers, printers, and more, we'll help you set-up, connect, and troubleshoot the devices that keep your business running.

FAQs

Got questions?

What is Help Desk?

Help Desk provides unlimited time with on-demand IT support for businesses, up to 12 lines, that need help installing, setting-up, and troubleshooting a variety of business hardware and software. That means there are no limitations on the number of inquiries that you can submit to get help for supported business devices and software—and there’s never an annual contract.

What does Help Desk cover/support?

Help Desk supports business hardware such as printers, routers, PC, laptops, etc., and the most commonly used Windows operating systems. Help Desk also supports many of the most common business software applications, including: MS Office, QuickBooks, FreshBooks, Square, Google Docs, etc. Unfortunately, we cannot support customized software, but we will provide support for the current, and two previous releases of the operating systems, provided those releases are still supported by the original manufacturer. See the full list of supported services below.

In-Scope support for software

  • The service includes live support via telephone and chat, seven days a week, from 8:00 a.m. to 12:00 a.m ET.
  • Software installation and configuration guidance.
  • General business software functionality “how to” assistance (functionality assistance is meant to assist a customer with a specific question about a software function or feature, and not intended to be a training service).
  • Assistance with installing available business software updates.
  • Remote screen sharing and/or remote desktop control assistance services to troubleshoot and assist customers.
  • Interpreting error messages and make an effort to resolve those errors remotely.
  • Assistance with virus detection and removal issues (assumes the use of a customer installed product to diagnose, remove and/or quarantine viruses detected).
  • Support for the current, and two previous releases of the business software listed below, provided those releases are still supported by the original manufacturer.
Out of scope support for software
  • Assistance removing viruses when no antivirus software has been installed on the infected system by the customer.
  • Customer training (in general, the service includes assistance about a specific function or feature of the supported software and is not intended to support requests such as building a new slide deck or entire spreadsheet).
  • Assistance bypassing any software or file passwords.
  • Unattended software installation.
  • Macro and development level assistance.
  • Troubleshooting issues that have been resolved with software updates from the manufacturer.
  • Recovery of corrupt files (although basic attempts may be made to assist in the recovery).
  • Assistance with professional advice (accounting, finance, etc.).
  • Software development or customization of software which requires code, scripting, macros, etc.
  • Integration of software products with other software products.
Supported software:
Operating Systems:
Microsoft Windows & Mac OS
 
Productivity Software:
Microsoft Office
Google Docs
 
Finance/ERP:
FreshBooks
QuickBooks
 
Printers:
Local and Network
Wireless
 
Communication:
Slack
Skype for Business
 
Storage:
One Drive
Google Drive™
Dropbox™
 
Antivirus:
Various Products
 
CRM:
Insightly
 
Payments:
Square
PayPal Here
 
Utilities:
DocuSign®
Adobe® Acrobat®
 
 
Here’s the hardware scope for reference: No OEM restrictions
In-Scope support for hardware/connectivity
  • The service is provided for PC desktop computers, laptops and related peripheral devices such as small business routers and printers.
  • The service includes live support via telephone and chat, seven days a week, from 8:00 a.m. to 12:00 a.m. ET.
  • Assistance with basic initial supported hardware setup.
  • Software installation guidance.
  • Hardware/operating system configurationconfiguration guidance.
  • Assistance with setting up and connecting to an active wired or wireless connection.
  • General hardware and operating system functionality “how to” assistance (functionality assistance is meant to assist a customer with a specific question about a software function or feature).
  • Assistance with installing operating system updates.
  • Assistance with basic computer tune-ups (help removing temporary files, error log files, unnecessary software at the customer’s request, etc.).
  • Assistance with various forms of printing connectivity such as wireless, USB, parallel, etc.
  • Remote screen sharing and/or remote desktop assistance services to troubleshoot and assist customers.
  • Interpreting error messages and making an effort to resolve those errors remotely.
  • Assistance in determining when a device or component has failed, and service is required to remedy the issue.
  • Support for the current, and two previous releases of the operating systems, provided those releases are still supported by the original manufacturer.
Out of scope services
  • Server support or issues requiring network administrative level tasks.
  • Assistance bypassing any system passwords.
  • Unattended PC/laptop setups/builds, or any other custom scripting (i.e. customer will have to be present with the Help Desk IT expert on the line when working through resolution)
  • Software development.
  • Assistance with the installation and configuration of internal PC hardware such as motherboard, RAM, or HD installation or replacement.
  • Troubleshooting issues that have been resolved with operating system updates.
  • Customer training.
  • Recovery of lost data.
  • Software licensing guidance.

Isn’t T-Mobile support free for business customers?

T-Mobile's award-winning customer care is always free to all business customers and covers everything related to your T-Mobile device (smartphone, tablet, etc.), your plan, billing, and service. Help Desk is an additional (optional) layer of support geared specifically to business customers who may not have an IT professional or solution in place to help with a variety of hardware and business software issues not specifically related to their mobile service.

How do I contact Help Desk?

The quickest way to get the support you need is directly from the Help Desk app. Once you’ve opened the app, you’ll be able to tap-to-call or tap-to-chat to be directly connected to a Tech Expert. Unfortunately, no email support is available at this time, but it’s in the works. If for some reason you cannot access the app, please contact support at 1-866-708-6567.

How many of my employees can use Help Desk?

All your employees (up to 12 voice lines) are eligible for Help Desk if they have a Magenta for Business voice line.

How much does Help Desk cost?

Help Desk is just $40/month for your entire account, up to 12 lines, and covers an unlimited number of devices/hardware and the most commonly used business software. Plus, for a limited time, you can try it free for 90 days with our new Magenta for Business plan.

Where can I buy Help Desk?

Visit any T-Mobile retail location or call T-Mobile Business Care at 1-800-375-1126.