Fraud & spam

Identity theft

What is identity theft?

Identity theft is a serious and potentially devastating crime. Identity theft occurs when someone commits or attempts fraud by using a victim’s personal information, such as name, date of birth, Social Security number (SSN), driver’s license number, etc. They may use this information to open new credit cards or other accounts in the victim’s name.


How do thieves steal an identity

There are a variety of methods used by thieves to obtain someone’s identity, which include:

  • Theft – traditional forms of obtaining information by stealing wallets, purses, mail (such as bank or credit card statements), pre-approved credit offers, new check orders, or tax information.
  • Address Change – diverting billing statements to another location by completing a postal change of address form or convincing companies the victim deals with to change the address on an account.
  • Dumpster Diving – the act of digging through the trash for documents containing personal or confidential information.
  • Phishing or Smishing – a technique where a scam artist sends an e-mail or text message that appears to be from a legitimate source in an attempt to con individuals into providing personal or financial information (e.g. credit card numbers).
  • Hacking – illegally gaining access to another person’s e-mail or other online accounts.
  • Skimming – stealing credit/debit card information by using a fraudulent storage device hidden in the card slot of ATMs or gas pumps to read a victim’s card.


How does T-Mobile work to fight identity theft?

T-Mobile is committed to safeguarding the personal and account information of our customers and employees. We have established physical, technical and administrative safeguards to help prevent unauthorized access, maintain data accuracy, and to help ensure only appropriate use of information. T-Mobile offers customers the ability to place passwords on their accounts, both online and when calling T-Mobile, as well as extensive privacy security training to all T-Mobile employees.


What can you do to help fight identity theft?

Awareness is an effective weapon against identity theft. Armed with the knowledge of how to protect yourself and taking appropriate measures like password protecting your cell phone, you can make it much more difficult to be victimized by identity thieves. You can also help fight identity theft by educating your friends, family, and members of your community. The Federal Trade Commission (FTC) has prepared a collection of easy-to-use materials to enable anyone, regardless of existing knowledge about identity theft, to inform others about this serious crime.

To learn more, visit


How you can find out if your identity has been stolen, and what should you do if it has?

The best way to monitor for identity theft is to scrutinize your accounts and bank statements each month for any unauthorized activity, and check your credit report on a regular basis. If you check your credit report regularly, you may be able to limit the damage caused by identity theft.

If you believe an individual has fraudulently used your identity to set up a T-Mobile account or to make changes to your account, you have the right to access and receive information used to establish or change that account. In order to obtain this information, you must send the following items to T-Mobile: (1) a copy of a police report that has been filed regarding the identity theft; (2) a completed FTC or T-Mobile affidavit; (3) a copy of a state-issued picture ID or driver’s license; and (4) a letter requesting the information in writing. Please mail or fax a copy of the police report, completed affidavit, copy of the ID or license, and the letter using the following address or fax number:

Attn: Fraud Management/FACT
12819 SE 38th Street #89
Bellevue, WA 98006

Fax: (813) 353-6262

For more information, visit the FTC’s web site at