Un‑carrier NEXT Press Kit

August 15, 2018

Introducing T-Mobile Team of Experts

No bots. No bouncing. No BS.
The best customer service in wireless just got better.

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Rock Star Status: Elevated

T-Mobile customers get a free Pandora Plus subscription and exclusive magenta benefits with Live Nation

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Watch a replay of the webcast

Get all the Un-carrier NEXT news here with the webcast.

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Introducing Your Team of Experts

Real customer service takes real people.
Meet the people at the other end of your call to T-Mobile.

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More fun videos

In Memoriam: The IVR

T-Mobile is killing the automated phone menu. You’ll never be forced to talk to a robot, IVR (Interactive Voice Response) or machine again. Let’s take a moment to say good-bye.

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Rainn Gets Team of Experts

No more shouting “REP-RE-SENT-A-TIVE”

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Rainn tries to fix his bill with the other guys 

As he gets passed from representative to automated machine to 80’s elevator music hold line, he begins to contemplate how to best use the time in his life.

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Rainn tries to fix his bill with the other guys (extended cut)

As he gets passed from representative to automated machine to 80’s elevator music hold line, he begins to contemplate how to best use the time in his life.

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Additional resources

B-Roll Video: Team of Experts

Part 1: Introducing Team of Experts
Part 2: T-Mobile Campus & Retail Footage

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Learn how Team of Experts works

Real customer service takes real people. Now you’ve got rock star status with a Team of Experts dedicated just to you.

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B-Roll Video: Un-carrier event

Part 1: Executive Soundbites
Part 2: Introducing Team of Experts
Part 3: T-Mobile Campus & Retail Footage

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