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Un-carrier NEXT Press Kit

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No bots. No bouncing. No BS. The best customer service in wireless just got better.

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T-Mobile customers get a free Pandora Plus subscription and exclusive magenta benefits with Live Nation

Get all the Un-carrier NEXT news here with the webcast.

Real customer service takes real people. Meet the people at the other end of your call to T-Mobile.

T-Mobile is killing the automated phone menu. You’ll never be forced to talk to a robot, IVR (Interactive Voice Response) or machine again. Let’s take a moment to say good-bye.

No more shouting “REP-RE-SENT-A-TIVE”

Rainn tries to fix his bill with the other guys&nbsp;

As he gets passed from representative to automated machine to 80’s elevator music hold line, he begins to contemplate how to best use the time in his life.

Rainn tries to fix his bill with the other guys (extended cut)

As he gets passed from representative to automated machine to 80’s elevator music hold line, he begins to contemplate how to best use the time in his life<a href="https://www.t-mobile.com/content/t-mobile/corporate/news/media-library/details/video.html/content/dam/t-mobile/corporate/media-library/public/articles/2018/10/tex-record-results-textalks/Rainn-tries-to-fix-his-bill-with-the-other-guys-extended-cut.mp4?a=b" target="_blank" rel="noreferrer noopener">.</a>

Part 1: Introducing Team of Experts Part 2: T-Mobile Campus &amp; Retail Footage

Real customer service takes real people. Now you’ve got rock star status with a Team of Experts dedicated just to you.

Part 1: Executive Soundbites Part 2: Introducing Team of Experts Part 3: T-Mobile Campus &amp; Retail Footage

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T-Mobile CEO John Legere enters the T-Mobile Charleston Customer

T-Mobile Chief Executive Officer John Legere enters the T-Mobile Customer Experience Center for the Un-carrier NEXT event on Wednesday, August 15, 2018 in Charleston, S.C. The event introduced Team of Experts, aimed to reinvent customer service with a tight-knit team dedicated to a group of customers, eliminating bots and automated phone menus. (Sean Rayford/AP Images for T-Mobile)

T-Mobile CEO John Legere enters the T-Mobile Charleston Customer Experience Center for the Un-carrier NEXT event on Wednesday, August 15, 2018 - T-Mobile Newsroom

T-Mobile CEO John Legere addresses the audience at T-Mobile’s

T-Mobile Chief Executive Officer John Legere addresses the audience at T-Mobileâs Un-carrier NEXT event at the T-Mobile Customer Experience Center on Wednesday, August 15, 2018 in Charleston, S.C. The event introduced Team of Experts, aimed to reinvent customer service with a tight-knit team dedicated to a group of customers, eliminating bots and automated phone menus. (Sean Rayford/AP Images for T-Mobile)

T-Mobile CEO John Legere addresses the audience at T-Mobile’s Un-carrier NEXT event at the T-Mobile Charleston Customer Experience Center on Wednesday, August 15, 2018 - T-Mobile Newsroom

T-Mobile Executive Vice President of Customer Care Callie Field

T-Mobile Executive Vice President of Customer Care Callie Field addresses the audience at T-Mobile’s Un-carrier NEXT event at the T-Mobile Customer Experience Center on Wednesday, August 15, 2018 in Charleston, S.C. The event introduced Team of Experts, aimed to reinvent customer service with a tight-knit team dedicated to a group of customers, eliminating bots and automated phone menus. (Sean Rayford/AP Images for T-Mobile)

T-Mobile Executive Vice President of Customer Care Callie Field talks about Team of Experts at the Charleston Customer Experience Center on Wednesday, August 15, 2018 - T-Mobile Newsroom

T-Mobile President and COO, Mike Sievert unveils RockStar Status

T-Mobile President and Chief Operating Officer, Mike Sievert unveils RockStar Status for T-Mobile customers at T-Mobileâs Un-carrier NEXT event at the T-Mobile Customer Experience Center on Wednesday, August 15, 2018 in Charleston, S.C. The event introduced Team of Experts, aimed to reinvent customer service with a tight-knit team dedicated to a group of customers, eliminating bots and automated phone menus. (Sean Rayford/AP Images for T-Mobile)

T-Mobile President and COO, Mike Sievert unveils RockStar Status for T-Mobile customers at T-Mobile’s Un-carrier NEXT event on Wednesday, August 15, 2018 - T-Mobile Newsroom

T-Mobile President and Chief Operating Officer, Mike Sievert unveils RockStar Status for T-Mobile customers at T-Mobileâs Un-carrier NEXT event at the T-Mobile Customer Experience Center on Wednesday, August 15, 2018 in Charleston, S.C. Sievert announced Team of Experts, which reinvents customer service, as well as T-Mobile customers being rock stars everywhere with a free Pandora Plus subscription and exclusive benefits at Live Nation concerts. (Sean Rayford/AP Images for T-Mobile)

Un-carrier NEXT Press Kit: All You Need For News | T-Mobile Newsroom

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Read the latest T-Mobile press releases and stay informed on what's happening with our business, community involvement, and upcoming events.

Un‑carrier NEXT Press Kit

Introducing T-Mobile Team of Experts

Rock Star Status: Elevated

Watch a replay of the webcast

Introducing Your Team of Experts

More fun videos

In Memoriam: The IVR

Rainn Gets Team of Experts

Rainn tries to fix his bill with the other guys

Rainn tries to fix his bill with the other guys (extended cut)

Additional resources

B-Roll Video: Team of Experts

Learn how Team of Experts works

B-Roll Video: Un-carrier event