Here’s how to submit your T-Mobile Internet Contract Freedom Claim
We'll reimburse your previous internet service provider's early termination fees when you join T-Mobile Home Internet or Small Business Internet—up to $750 via virtual prepaid card. Restrictions apply.
Allow up to 8 weeks.
Step 1: Get a new device and a qualifying plan.
Step 2: Cancel your old internet service.
Step 3: Pay your old Internet Service Provider's (ISP's) final bill.
Step 4: Prepare your reimbursement request within 60 days of activation of your T-Mobile internet service. (Activation occurs either at time of purchase or when the gateway is shipped to you).
You'll need to submit a screen shot or photo of your final bill showing the early termination fee (ETF). The name or address on the bill must match your T‑Mobile Account billing information. See FAQs for details before you log in.
Allow up to 8 weeks for reimbursement.