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TMak
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Joined 10 months ago
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OnePlus 8T service
I have a OnePlus 8T that needs out-of-warranty repair.I did not get T-mobile insurance to cover it. Contacting OnePlus was the worst customer care experience I can recall. The manufacturer said that since the device was purchased through T-mobile they would not be supporting repair requests. They insist on referring me to T-mobile to do the repair. I know T-mobile does not perform device repairs so this was a dead end. Escalating with the manufacturer did not yield any better recommendations. They claim if the phone was purchased unlocked, then they would be able to perform the repair. I am going to the Better Business Bureau. Does this mean that if anyone buys another OnePlus device through T-Mobile they can never get it fixed? If that is the case why would anyone ever purchase a OnePlus device from T-Mobile again? Are all manufacturers phones purchased through t-mobile similar dead-end policy?Solved192Views0likes1Comment