Forum Discussion

TMak's avatar
TMak
Network Novice
10 months ago

OnePlus 8T service

I have a OnePlus 8T that needs out-of-warranty repair. I did not get T-mobile insurance to cover it. Contacting OnePlus was the worst customer care experience I can recall. 

The manufacturer said that since the device was purchased through T-mobile they would not be supporting repair requests. They insist on referring me to T-mobile to do the repair. I know T-mobile does not perform device repairs so this was a dead end. Escalating with the manufacturer did not yield any better recommendations. They claim if the phone was purchased unlocked, then they would be able to perform the repair. I am going to the Better Business Bureau.

Does this mean that if anyone buys another OnePlus device through T-Mobile they can never get it fixed?

If that is the case why would anyone ever purchase a OnePlus device from T-Mobile again? Are all manufacturers phones purchased through t-mobile similar dead-end policy?

  • OnePlus was absprbed intp OPPO when Android 12 was released for the OnePlus 8T.  This has severed the relationship with T-Mobile and OnePlus due to OPPO being a company of the Government of China.  The OnePlus devices T-Mobile still sells, are old stock.  This is why the OnePlus 11 series and OnePlus 12 series have not been available through T-Mobile or other US carriers. 

    The OnePlus 8T is sadly beyond the end of life period.  I also had an 8T and really liked the device on Android 11.  You should upgrade to a new device if your old device is not working properly or trade it in towards a new device if it meets the trade in requirements.

  • syaoran's avatar
    syaoran
    Transmission Titan

    OnePlus was absprbed intp OPPO when Android 12 was released for the OnePlus 8T.  This has severed the relationship with T-Mobile and OnePlus due to OPPO being a company of the Government of China.  The OnePlus devices T-Mobile still sells, are old stock.  This is why the OnePlus 11 series and OnePlus 12 series have not been available through T-Mobile or other US carriers. 

    The OnePlus 8T is sadly beyond the end of life period.  I also had an 8T and really liked the device on Android 11.  You should upgrade to a new device if your old device is not working properly or trade it in towards a new device if it meets the trade in requirements.