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Re: TMHI Gateways are dropping cellular connections randomly since 2 days ago. WIDESPREAD system issue needs support to fix!
TMO support refuses to address that they have a network issue, we (many users) have tried. Search on reddit and on here for users with the same issue that started now 3 days ago. It appears to be mostly in New England but hard to beyond that. 1.2201.00.0324 and yes there are units like yours that are not affected. TMO needs way better support if they want to truly compete with home internet. Accessing THIS website, the TMO community crashes the cellular connection EVERY TIME. Other websites are not an issue. You think there is a TMHI network problem?TMHI Gateways are dropping cellular connections randomly since 2 days ago. WIDESPREAD system issue needs support to fix!
TMO support does not think there is anything wrong. There are widespread reports of gateways (mostly Nokia) that JUST started randomly dropping the cellular connection 2 days ago. This is not solved by putting a fan on it, replacing the power supply, or other non-helpful solutions. This is 100% an TMO issue and if not addressed, there will be a mass exodus to other providers. TMO SUPPORT - PLEASE escalate and get this fixed, your phone support folks are clueless.Re: Home Internet Gateway upgrade for 5G
bassmatt68 wrote: I just finished a long support phone call with a very helpful and knowledgeable tech named Bart for my LTE Gateway on 02/15/21. He said that the new 5G gateways are coming out. It sounded like they are going to be available very soon. The Nokia 5G Gateways have been shipping since December 2020. If you have the Askey gateway (white rectangular) then you can request the swap for the Nokia on this webpage: https://www.t-mobile.com/isp/gateway Be aware that there are limitations and issues with the Nokia gateway, some may be a deal breaker for you or not. Research here and on Reddit or the FB group to see before you request a swap.Re: I cannot access my job's VPN from home
leechat wrote: "There are no known issues with VPNs and how they interact with the T-Mobile network to provide internet service.” That’s a total BS answer. Please write back and or call them and ask “Why does the GlobalConnect VPN (and other VPN’s and XBOX Party Chat, Etc.) work and is supported on your ASKEY LTE Gateway and the Franklin T9 Hotspot but NOT on the Nokia 5G Gateway?” They are fully aware that there are widespread VPN and other access issues with this new gateway. Search on this community and on Reddit. https://www.reddit.com/r/tmobileisp/ There are Manny, many open tickets including a master ticket for this very issue. It’s time for TMO to publicly announce and document that they have NO intention of providing updates to the crippled gateway software, firmware and network configurations to allow people to actually use this thing beyond doing email and surfing the web.Re: Home internet service IPv6 traffic is all filtered even when using a Netgear LTE router. No port forwarding. Plz fix!
grayhairedgrandpa wrote: @ReblogI have been holding off with this observation and thought you might have some insight into the problem. I am responsible for posting documents/pictures, etc. from home to a remote server. Over the years I have used FTP to easily transfer these files. However, since I switched from a slow DSL connection to T-Mobile HI (ASKEY), I no longer can move the files. I used Windows 10 File Explorer in split screen mode (remote on one screen and local files on second) and simply clicked and dragged the files from one screen to the other. Now when I try to connect with T-Mobile HI, I get the following error message...any thoughts? I have permissions on the remote FTP server. I suggest that you log into the ASKEY interface and check the ALG settings first and see that the FTP and TFTP are allowed. Details if you need are in the user manual: https://www.t-mobile.com/isp/lte-wifi-gateway-digital-user-guide There are other settings that could be preventing the FTP transfer but this would be first check.Re: Home internet service IPv6 traffic is all filtered even when using a Netgear LTE router. No port forwarding. Plz fix!
I’ve read much on the IPv4 / IPv6 and the 464XLAT versus dual layer etc. What nobody has specifically stated is, why do the VPN’s work when using the Franklin T9 LTE hotspot or the ASKEY LTE Gateway but NOT when using the Nokia 5G gateway. What is different about the implementation? Isn't the 464XLAT used on the network side regardless of the gateway? It seems like the carrier made a decision to filter with this particular gateway to avoid people setting up servers etc. due to the “unlimited data” but this has also hampered work from home for some people and also crippled XBOX party chat. If it’s a decision that will never change, fine but TMO needs to be up-front about it.Re: Home internet service IPv6 traffic is all filtered even when using a Netgear LTE router. No port forwarding. Plz fix!
intel wrote: Reblog wrote: intel wrote: x Would be really great if you post this over in the Reddit r/tmobileisp forum. Lots of people there working on the same issue, appears to be their use of CG-NAT. Agree? Agree. I’m active there - posted here as I don’t think T-mobile suits care about reddit and I may get someone at actually T-mobile to help raise the awareness of these issues. Here are some of my discussions in r/tmobileisp in:re T-mobile home internet. Netgear LAX20 with ATT SIM card = IPv6 can be pinged and ports forwarded. T-mobile should fix their home internet and remove filtering on IPv6 https://www.reddit.com/r/tmobileisp/comments/l2iipa/netgear_lax20_with_att_sim_card_ipv6_can_be/ Unstable or "hung" SSH sessions when using the Nokia? https://www.reddit.com/r/tmobileisp/comments/l11elv/unstable_or_hung_ssh_sessions_when_using_the_nokia/ Xbox One NAT / UPnP results for the Nokia modem for those that asked. https://www.reddit.com/r/tmobileisp/comments/kxlo2m/xbox_one_nat_upnp_results_for_the_nokia_modem_for/ I also posted this issue in DSLreports for those oldtimers like me that remember that site. https://www.dslreports.com/forum/r33010714-Connectivity-Incoming-traffic-filtering-by-Tmo-Home-internet-no-IPv6-DN Yes, I recognize you, I’m over there too, different ID. Keep fighting the good fight! Question: I noticed that the APN on the Nokia gateway is fbb.home while the APN on the Franklin hotspot is fast-tmobile.com. The fbb.home appears to be blocking most things (VPN’s, XBOX Party chat, etc) while the fast-mobile.com does not, i.e. corporate VPN works fine on the Franklin hotspot, the ASKEY gateway etc. The APN is not selectable but is it possible that this APN is the source of all the issues and not the 464XLAT? Nokia Gateway Franklin T9Re: NOK 5G21 GATEWAY GRY KIT LAN Connection
Umm, yeah, that’s how routers work. Maybe I’m missing something in what you are trying to do. i.e. you can turn off all the WiFi radios in the Nokia gateway, connect it to the WAN port and use your router to distribute to your LAN. You’ll end up with multiple NAT’s but it works.
