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krizzy_333
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Joined 9 months ago
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Re: Continued from 1st post: Use social media! worked for me
I didn’t either so I created an account on X. I figured I have nothing lose lol, I’m relieved it worked out. I recommend it to everyone. It doesn’t take a long time to create an account. It’s worth doing if it fixes your problems with them.49Views0likes0CommentsContinued from 1st post: Use social media! worked for me
I forgot to mention, I was a Sprint customer and upgraded to their plans because it came with Free iPhone 15 aIso trade in my old phone. They can’t change the pricing of their plans. They gave me an option to switch back to my original sprint plan. They also paid off my iPhone in full so I can keep it for free(that was the official promo so they can’t argue that), since they can’t take it from me because I need my phone and it’s been months already, they have no way to return my old phone, probably the reason why. Either way they honored my free iPhone and in the next bill it will be in my old sprint plan. P.S. I have 3 lines.133Views0likes2CommentsRe: Use social media! Worked for me!!
I forgot to mention, I was a Sprint customer and upgraded to their plans because it came with Free iPhone 15 aIso trade in my old phone. They can’t change the pricing of their plans. They gave me an option to switch back to my original sprint plan. They also paid off my iPhone in full so I can keep it for free(that was the official promo so they can’t argue that), since they can’t take it from me because I need my phone and it’s been months already, they have no way to return my old phone, probably the reason why. Either way they honored my free iPhone and in the next bill it will be in my old sprint plan. P.S. I have 3 lines.112Views0likes0CommentsUse social media! Worked for me!!
I’m new here and just figured out how to creat my own post where everyone can see instead of replying to each person. This is what happened to me, “Hi everyone, I took a chance and last night I posted my message on x.com(used to be twitter), and tagged the CEO and Tmobile official page. Tmobile responded and able to come to a resolution to resolve my billing issue. Just like you, I was guaranteed a set pricing of my newly upgraded plan with the free iPhone 15 after trade-in, and instead my bill for the past 3 months have been more than what amount should have been. I am looking forward to my next bill with the correct information now. They were also able to adjust my current bill to reflect the promised amount. So go to x.com, it worked for me, I’d like to think they will help others too. You can find me @krizzy_333, you can even reply to my posts they should see it there too. Good luck! ”Re: How Can T-mobile get away with Stealing & NEVER resolve issues, only promising to have a Supervisor Call back but Never Do?
Hi everyone, I took a chance and last night I posted my message on x.com(used to be twitter), and tagged the CEO and Tmobile official page. Tmobile responded and able to come to a resolution to resolve my billing issue. Just like you, I was guaranteed a set pricing of my newly upgraded plan with the free iPhone 15 after trade-in, and instead my bill for the past 3 months have been more than what amount should have been. I am looking forward to my next bill with the correct information now. They were also able to adjust my current bill to reflect the promised amount. So go to x.com, it worked for me, I’d like to think they will help others too. You can find me @krizzy_333, you can even reply to my posts they should see it there too. Good luck!135Views0likes0CommentsRe: Store Rep and Customer Service Lies
SterlingVet97 wrote: I recently switched to T-mobile after having service with another provider for years. We switched based on a friend’s advice regarding the cost of their family plan. To make a very long story short, the store rep gave us bad information about the cost of our plan and the cost of the phone we purchased. I only discovered this when the bill came and it was not what we were told in the store. My communication with T-mobile since then has been as follows: Via text: “I understand your concern, I will have a supervisor call you to resolve the issue” Via my phone to them : “I am a supervisor, I will fix this and it will be reflected on your next bill. I will call you by Monday to confirm everything has been corrected in the system” Via text: “I am sorry no one ever called you back. Yes, I see your concern. Will will fix it and you will no longer have those fees on your account.” Via text: “ I am a supervisor. No, the other reps were wrong. I have the most up to date information. Even though the rep gave you a more expensive plan and told you it was less expensive, we cannot give you the less expensive one that was available at the time. I will elevate this issue though and you will get a call within 3-5 business days.” Still no phone call. I feel like I was scammed by this company and now they just lie to tell me they will fix something when they have not done anything to resolve the issue. I regret switching to this company and will caution anyone else looking for a new provider to stay away from T-mobile. Hi everyone, I took a chance and last night I posted my message on x.com(used to be twitter), and tagged the CEO and Tmobile official page. Tmobile responded and able to come to a resolution to resolve my billing issue. Just like you, I was guaranteed a set pricing of my newly upgraded plan with the free iPhone 15 after trade-in, and instead my bill for the past 3 months have been more than what amount should have been. I am looking forward to my next bill with the correct information now. They were also able to adjust my current bill to reflect the promised amount. So go to x.com, it worked for me, I’d like to think they will help others too. You can find me @krizzy_333, you can even reply to my posts they should see it there too. Good luck!59Views0likes0CommentsRe: need help with contacting TMobile corporate office
Hi everyone, I took a chance and last night I posted my message on x.com(used to be twitter), and tagged the CEO and Tmobile official page. Tmobile responded and able to come to a resolution to resolve my billing issue. Just like you, I was guaranteed a set pricing of my newly upgraded plan with the free iPhone 15 after trade-in, and instead my bill for the past 3 months have been more than what amount should have been. I am looking forward to my next bill with the correct information now. They were also able to adjust my current bill to reflect the promised amount. So go to x.com, it worked for me, I’d like to think they will help others too. You can find me @krizzy_333, you can even reply to my posts they should see it there too. Good luck!634Views0likes0CommentsRe: need help with contacting TMobile corporate office
Zees wrote: . Does anyone have a way to contact TMobile corporate offices? I need to file a complaint already went through all the supervisors with zero help. If anyone can help out I would appreciate it otherwise I have to file a complaint with the BBB. Hi everyone, I took a chance and last night I posted my message on x.com(used to be twitter), and tagged the CEO and Tmobile official page. Tmobile responded and able to come to a resolution to resolve my billing issue. Just like you, I was guaranteed a set pricing of my newly upgraded plan with the free iPhone 15 after trade-in, and instead my bill for the past 3 months have been more than what amount should have been. I am looking forward to my next bill with the correct information now. They were also able to adjust my current bill to reflect the promised amount. So go to x.com, it worked for me, I’d like to think they will help others too. You can find me @krizzy_333, you can even reply to my posts they should see it there too. Good luck!205Views0likes0CommentsRe: need help with contacting TMobile corporate office
Hi everyone, I took a chance and last night I posted my message on x.com(used to be twitter), and tagged the CEO and Tmobile official page. Tmobile responded and able to come to a resolution to resolve my billing issue. Just like you, I was guaranteed a set pricing of my newly upgraded plan with the free iPhone 15 after trade-in, and instead my bill for the past 3 months have been more than what amount should have been. I am looking forward to my next bill with the correct information now. They were also able to adjust my current bill to reflect the promised amount. So go to x.com, it worked for me, I’d like to think they will help others too. You can find me @krizzy_333, you can even reply to my posts they should see it there too. Good luck!329Views0likes0CommentsRe: need help with contacting TMobile corporate office
Lilbigboo wrote: Well if anybody knows how to get a hold of somebody in corporate office please let me know because I've been with T-Mobile a total of eight days now they started off by sending me the wrong phone I ordered the T-Mobile reveal 7 pro they sent me the seven so because I guess the seven pro they ain't got it no more it's back order I don't know but they fed me a line and you know what just to get just shut me up so they sent me or I wanted the Moto G styles 2024 they went they've lied to me so much I can't even trust them anymore I still haven't got the phone that I wanted because T-Mobile don't even carrying the Moto G styles 2024 right now like why would they do that to me I rode my bicycle 2 hours to a T-Mobile store to do the exchange just to be told that they ain't even got it in stores yet I still right now have not got nothing figured out they will not help me it's like a day send me a phone that they want me to have it ain't they took me completely out of it I am over T-Mobile Hi everyone, I took a chance and last night I posted my message on x.com(used to be twitter), and tagged the CEO and Tmobile official page. Tmobile responded and able to come to a resolution to resolve my billing issue. Just like you, I was guaranteed a set pricing of my newly upgraded plan with the free iPhone 15 after trade-in, and instead my bill for the past 3 months have been more than what amount should have been. I am looking forward to my next bill with the correct information now. They were also able to adjust my current bill to reflect the promised amount. So go to x.com, it worked for me, I’d like to think they will help others too. You can find me @krizzy_333, you can even reply to my posts they should see it there too. Good luck!88Views0likes0Comments