User Profile
formercanuck
Fiber Fanatic
Joined 10 years ago
User Widgets
Contributions
Re: Poor Customer Support for Business Customer
As someone that has/uses T-Mobile Business, I'd recommend that you call the T-Mobile Business support line. This is a 'customer/public forum', not a support line. T-Mobile for Business may be able to help - but for issues like coverage, I'm doubtful, as there has been no help for me with this on Business.522Views0likes0CommentsRe: The router page in my browser (5G Home Unlimited)
It's an awful app - you have to first to into T-Life --> Manage and then select your T-Mobile 5G Gateway and login (thumbscan / One-Time-Pin) ... THEN, select the bottom 'Connect' (looks like a magenta Google Maps icon), and scroll down to 'Things'. In my case 'TMOBILE-52DA' 'online'. You will see 'Connected devices', 'Offline' devices, under 'Overview' My-WiFi Allows for password sharing, extra devices to 'add', 'Restart gateway', 'Troubleshoot Gateway', General info (model/firmware), Advanced (IMEI, ICCID, MSISDN) More: --- Internet line 'phone number', Suppport, Gateway User Guide, Gateway Placement Assistant, and my favorite 'Advanced Cellular Metrics', which is a little different than the legacy version. The app isn't very 'user friendly' for this, but ... it does allow you to do all of this remotely over cellular vs. WiFi.232Views0likes0Comments
