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brbarlow145
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Joined 2 years ago
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Re: International Data Pass not working when re-purchased
Actually I did and got it resolved. Steps for an iPhone: go to settings > general > transfer or reset iPhone > reset > reset network settings. Click that and proceed. It won’t delete anything important (pictures, apps, etc.) Your phone will restart. After this, go to settings > cellular > cellular data options > turn “data roaming” on. You should be all set now! Apparently this process removes the connection to the cellular network/tower and the memory of this connection and when it’s forced to reconnect, it fixes the issue. Worked for me! You will need to reconnect to previously-saved wifi networks just FYI.59Views1like0CommentsInternational Data Pass not working when re-purchased
I was traveling in Europe in October and purchased an international data pass. It worked well but I ran out of data toward the end of the trip. I purchased another 5 GB (or perhaps 15, I forget). I received all the proper confirmations and was charged but I never received speeds abovethe 256 kbps. This continued for 5 days, regardless of restarting the phone, having 5G, being in downtown vs. countryside, etc. It was like the pass never got activated. Fast forward to December…Got to Europe again and received a text stating I had 5GB of FREE high-speed data. Perfect. It worked beautifully. However, when it ran out, I purchased an international pass (5 GB this time). Again, received all proper notifications, restarted phone, etc. and haven’t received speeds over 256 kbps. TL:DR it seems like the first batch of international data with T-mobile works beautifully but then when I purchase/acquire a second pass…it never formally activates on the backend, regardless of what I do. Any ideas? Roaming is on, everything has been restarted, I’ve tried speed tests all over…everywhere from Zurich to Svalbard…it’s clearly not an issue with the device itself as it worked well for Pass #1 on each visit and failed to activate with Pass #2.Solved