T-Mo App gets stuck in a loop
The app prompts for my TMo-ID & Password; i enter the info and click log in. From there it gets stuck in a loop of showing “processing” and then a screen with just a spinning pink circle. It will sit for 15-30 minutes looping back and fourth between those two screens before finally just timing-out and having to start over. For the last 1&½ months I have been bounced between departments to never get an answer. I have factory restored, re-installed the app, reset my TMo-ID info, iPhone is up to date… Nothing else to try, APP does NOT function. Nobody seems to have any interest in figuring out what is wrong.
Mobile app login issues
I am a new customer, made the switch from AT&T a week ago, and brought my family with me. I activated 5 new lines and an Apple Watch, purchased 4 new phones. I have completely given up on logging into the mobile app.. It is 100% useless, and speaking with customer support about it leads precisely nowhere. Logging in on iPhone gives me a login boot-loop in the form of —alternating between a pretty, magenta-colored spinning wheel and “Processing”— endlessly. Nothing happens. Logging in on Android does something very similar. The only way I’m even able to check my accounts is by logging into the website, and at times, that is just as buggy and just as frustrating! I find it hard to believe that a company of this size, one that is throwing obscene amounts of money at building a new, modern cellular network, can't afford to hire a competent app development team… The company points you in the direction of the mobile app everywhere, tells you about it every time you’re on hold while on the phone with customer support. To not back that up with an actual WORKING app is a bit ridiculous. The fact that I ( and from what I’ve read, many other customers) have the same exact problem on multiple mobile platforms tells me that it’s some sort of account related glitch, probably something relating to account security/user login/identity verification issue. There appears to be no way to contact or leave a comment for the developer, and, as I stated above, speaking with regular customer support leads absolutely nowhere. Based upon the complaints I’ve read, many other T-Mobile customers are experiencing the same thing, and have been for a LONG time. For this to be an ongoing problem for so long is entirely unacceptable. Entirely unprofessional. Very frustrating…Cannot access TMobile Money account on desktop or mobile
I just created my account on 12/23/2021, I’m not able to access my T-mobile money account on either the desktop site or mobile app. On the desktop site when I log in the screen is blank and doesnt load anything and on the mobile app I get an error when trying to log in- “Device not found. (L159)”
5G Gateway testing
I am testing the tmobile 5g gateway. TMobile pushes the use of the tmobile app to setup the 5G Gateway, but the app does not work. The gateway is working but I cannot access it because the tmobile app does not sense the wifi connection and it keeps going back to the beginning of the setup process. Any ideas?
Gateway device model KVD21 and T-Mobile Home Internet app
My 5G connection is good / very good and the home screen on the device used to show the status of the connection. It’s no longer showing the connectivity status and simply indicates “Download the T-Mobile Internet mobile app.” When I press the middle button on the device, it brings up a QR code to scan to upload the T-Mobile Home Internet. The trouble is, I already have the T-Mobile Internet app on my phone and when I launch it, it gives me a message, “Gateway not set up”. However, it IS set up and it IS working. I’ve deleted the app, reinstalled it, and I’m having the same issue. When I choose “Set up device”, it asks me for the Administrator password, and when I input the password from the back of the device, it shows me the connectivity status of my device. The problem is that I have to go through this process each time I launch the app. There appears to be something wrong with the Gateway device and the mobile app.
prepaid plan -- t-mobile app/account not working?
So, I'm new to having my own service plan. But since the day I got my new prepaid Moto E 2020 phone from T-Mobile, I paid $150 to activate the first three months of service. However, whenever I try to access the T-Mobile app or access the website to log in, it can never direct me to the correct page and says that error message. The app tells me it can't connect, and I don't know what's wrong. I tried googling what is wrong, but can't find anything relevant to what I'm experiencing. Should I call the service provider about my issues?
