Scammed out of switching credits
Checking to see if other small business in the community are being scammed out of their credits for switching services to T-Mobile. We never received our promised $4,000 in credits (yes, it is four thousand, no extra zeros, no exaggeration). Even after over 6 months - ever few weeks / billing cycle - it is surprise and shock when we have to inform T-mobile the credits did not post despite assurance someone will be watching the account closely to make sure it happens. We get hold of sales & transition team - surprise and shock…. then bumping starts - it was never one to two billing cycles it was 90 days, it was not 90 days it was sometime between 90 days to 6 months, then it is after 90 days but over course of 10 billing cycles…. we reached all the milestones NOTHING ! Now they have started splitting hairs…. when we ported-in our lines we did not keep all the old numbers, we got additional lines as part of a 10 line promotion, but the promotion for 10 new lines did not cover new activation …. WTF - you sold it to me, you were part of ever step of the service transition, you never made any distinction, it was come one come all, bring your old line, bring your old phone, get a new line, get a new phone - just sign-up for service with T-Mobile, what's with all this pretense after the transition ? For last 6 months when we kept getting confirmation credits will post - no one knew these fine differentiation. Customer care (Business Expert) are equally frustrating, they will keep you on the phone for 30 to 40 minutes and then claim it needs further research and they will call back in in 1 to 2 business days. Nothing comes out of it… no call back. Call again, new rep… narrate everything again (as if all the notes other rep typed have disappeared from the record)… another 30 to 40 minutes…. in the end same outcome. Request escalation no response. Request contact information for someone in management - no response. Checking to see if we are an exception or this is common. And, if anyone had any contact for someone in T-Mobile Business - management team.
I have a prepaid number and activated an eSIM but it gave me a new number and plan (T.T)
I’ve had a Tmobile prepaid number for YEARS and when I went to activate the eSIM feature it never asked to import an existing line nor link an account. I followed the set up as it indicated on the app and it gave me a new number and plan. I’ve been trying to port my existing number to this new plan since I have credits on that account but to no avail. I am currently traveling so calling is imposible for me. (T.T)
Porting Number Nightmare
I’ve been trying to port in a number into my tmobile prepaid account for over a month. Apparently there there is a glitch in T-Mobile’s system where my current number is stuck so it never even tries to initiate the port-in process. I’ve talked to support on the phone multiple times, I’ve been told it’s been escalated to engineering, and then that engineering is still working on it. Now I haven’t heard anything in over a week. Is there anyway to escalate this to someone who can actually fix the issue. This is getting beyond ridiculous.Porting number issue
We just activated our tmobile sim cards today but it seems our old phone numbers were not transferred, instead, given new ones. Unable to get in touch with Tmobile rep since the phone call disconected. We need to get this fixed today as one of the numbers is used for office calls. Please resolve this asap. Still waiting for agent to answer my call.
How to port my old number to T Mobile?
They gave me a temporary number to use and needed my old carrier’s account number and pin. I didn't know it at the moment so I went after work to get it. Do I call T Mobile to proceed to transfer my number to the temporary number? Or can I port my number online somehow?
Tmobile to Tmobile number transfer
For years I’ve had an old legacy prepaid account with T-mobile (phone #1). A couple days ago I took advantage of a trade-in promotion at bestbuy, I traded in my old phone and activated a new “Essentials” post-paid plan with T-Mobile. I requested to have my old prepaid account number (phone #1) ported to my new phone/line. I took the phone home and popped in the sim card bestbuy gave me and went through the activation process on bestbuys website. My phone was now working fine and I could call and make texts, however, my number appeared to be different (phone #2). Panicking, I called customer care, they told me that the number port-in was currently in progress and this (phone #2) was just a “temporary” number until the port in process was complete. She told me the process would take 24 hours and I’d receive a text saying it was successful. 28 hours later and I received no such text and my number is still (“temporary” phone #2), I decide to head into a T-Mobile store this time instead of calling customer care again. The person who I spoke to was INCREDIBLY rude and didn’t seem to grasp that I was transferring my old T-MOBILE number. He kept saying “your old carrier isn’t releasing your number” I reply “You are my ‘old’ carrier” he says this doesn’t make sense and says there’s nothing he can do for me and to call customer care. I call customer care again and this representative tells me the same thing the first one did, there’s a request to transfer (phone #1) to (“temporary” phone #2) and she says this process will take 48 hours (not 24 hours this time). She also tells me she’s going to send me a text message containing her name and my case number. I have never received this text. It’s been 48 hours now and my number is still (“temporary phone #2) I don’t know what’s wrong or who to contact. I had a thought that maybe they’re trying to contact me on my (phone #1) to confirm/verify the transfer? The problem is that I accidentally left my old sim card in the phone I traded in to best buy. I have no access to (phone #1) so if that number is getting any texts or calls from T-mobile I can’t access it. According to customer care though all I have to do is wait, they’ve made no mention about having to do anything on my (phone #1). Is this really just a waiting game? Do I just keep calling customer care every 24 hours to be told it takes 72 hours… 96 hours? Or is part of the port-in process confirming/verifying something sent to my old number? If so what do I do? My sim card is inside the phone I traded into best buy. I’m posting here because I’m tired of the 2 hour wait times to get ahold of someone that just tells me I need to wait 24 MORE hours. Any input would be greatly appreciated This is what I see when I log into T-Mobile
