coutomer service is terrible where is MY Region
the fact that the team that you all have in the Philippines have a communication barrier that it's so hard to talk to them and we get frustrated and they tell us about there whole life of living poor and have to pay for all there family members wife in-laws and it’s so hard for them and it's a poor country that's why T-Mobile is there also a supervisor has or had control over my phone and would turn it off every time at 2:00 like shut it down and I have there names there real names they gave me fake names also promised me free phones and are over charging me why why are they doing this I can't connect to anybody in the USA even tho I live in California it's upsetting I’m also disabled that I need this phone to get ahold of my nurses asap and I’m also so scared of my phone being with T-Mobile for 12 years I have never felt so scared and so afraid and frustrated in my life what do I do T-Mobile contact me asap please or please someone help I don’t know what to do
If I'm out of the US traveling and someone calls me and I don't answer the call will I be charged? If that person leaves a voicemail and I don't call to check my voicemail would I be charged?
Last thread is 4 years ago! What is the current answer to the question? Please respond without tech jargon so I can go about doing whatever I need to do as a Magenta+ customer to avoid all calling charges while overseas, and still be able to use data and text.
iPhone to Android in Japan
I am currently living in Japan. We have continued using our TMobile service. I am having issues with my phone, so I am going to purchase a new phone. I will be switching from an iPhone to an android. I do not have a SIM card for the android (iPhones do not have a sim correct?). I cannot have anything shipped to my address out here from T-Mobile either. We have a PO Box. What do I do in this situation?? Finding unlocked iPhones out here is difficult which is why I’m making the switch. Any help would be greatly appreciated!
Sim Card Activation when Abroad
I travel from the US to the UK frequently. Every single time i arrive, my Tmobile sim shows ‘no service’ and i have to call customer service 4 or 5 times to get it sorted out. Some of the customer service representatives tell me it is because of my plan or that i need to upgrade. Other customer service representatives go through the same 45 minutes of troubleshooting. I just have to persevere until i get that one person that can see the issue and ‘turn something on’ on their end and then everything works perfectly. I wish I took better notes on exactly how they fixed it because this time around I have called twice and no luck. Just the same old upgrades and trouble shooting pitch. Does anyone know what i can do? I have a very important meeting tomorrow that i was supposed to call into so i would really appreciate any help.