Inquiry Regarding Prepaid eSIM Activation from Abroad
Dear T-Mobile community, I am reaching out to inquire about the possibility of purchasing and activating a prepaid line via eSIM, with a U.S. phone number, from abroad. I currently do not reside in the United States nor US citizen, but I require a U.S. phone number for certain services. I have reviewed T-Mobile website but could not find clear information on whether this process can be completed from outside the country without having to visit a physical store. Could you please provide details on the steps I need to follow or any additional requirements for acquiring and activating the service from abroad? Thank you in advance for your assistance. I look forward to your response.
Can an authorized user activate e/SIM?
I was browsing T-Mobile online to find a way to get a new SIM on my new phone. My old phone is very old and uses the old, larger, SIM format. None of the options are allowing me to keep the same phone number and getting a new number means adding an unnecessary line. “Already a T-Mobile customer, number can't be transferred to T-Mobile. We'll provide a new phone number after your purchase complete.” I looked around further to and found an option to “Update device SIM” on my account dashboard which led me to the contact us page and having to call customer service due to security reasons. So, I called CS and tried to get this SIM thing going, but I could not because I’m not the Primary Account Holder. However, I am an Authorized User but that didn’t cross my mind while I was speaking with CS. As I had also found this page: Use the latest SIM for a great network experience | T-Mobile Support That says, If you no longer have the SIM that came with your 5G device, contact us or visit a store for a replacement SIM. For your security, the account holder or an authorized user must make the request. But this page is in a different context, so I guess it doesn’t apply at all. Anyway, I guess my question is basically, can an authorized user get a SIM or activate an eSIM through a call? I would guess not as I don’t think it’d be something CS would overlook. I thought it would be easy to do but I guess I’ll have to stop by a store after all and pay whatever fee there is for going in person.
