Text is blocked and T-Mobile is saying I was spamming
Please let me know if you are fixing the blocked text message problem. According to the post below, others are having this same problem. I have a ticket open and have been without outgoing texts for 9 days. https://community.t-mobile.com/accounts-services-4/t-mobile-system-blocking-text-messages-stating-they-are-spam-41347?sort=dateline.asc#comments
T-Mobil Not Honoring Their Agreements
T-Mobil quoted me a price and after 4 months still will not honor it. They told me I had a $1000 credit for a new phone and it would cost nothing for me to trade in my old phone and now they are trying to charge me for it. Promised a $200 credit for signing up and you guessed it no credit to date. Every time I talk to a representative at the store about my problems they play with the computer, go in the back room, look at their phone and 2 hours latter tell me they have fixed the problem and nothing changes. The bill is still way over what they promised and no credits. I can feel they are just trying to wait me out, hoping I will give up. Does anyone know how to get some help to either get out of my agreement with them and move on or to make them honor their agreement? It amazing that this company seems to have a policy of promising things they have no intention of providing!Warranty exchange fee
So I have a Z Fold 4 512gb and recently my wifi stopped working and the bluetooth cuts on and off at times. I bought this phone brand new ($1800) and have had it less than a year. I went to my local T-mobile store after all the possible fixes on their website did not work. They were more than willing to help me out. They had to order me a new phone because they didn't stock them in the store, which I think is just BS. I bet if i walked into the store wanting to buy one brand new, they would magically have one in the back room. They also told me that I need to pay a warranty exchange fee. I feel like this is horrible business. This is a warranty issue, it should be a free exchange. How can you sell me a device that includes a warranty for internal defects, but then charge me to exchange it. I could understand charging me if I did something to the phone that caused damage, but not for a manufacturer defect within the phone. Any fees that T-mobile feels they need to recover should be the responsibility of the manufacturer, not the consumer. This is a horrible business practice. Not happy about this whole situation at all.
Worst customer service
Tmobile became the worst customer service carrier since they became TMobile USA. The original TMobile customer service was not bad at all. The TMobile USA has the worst, I mean, the worst of all customer service of all any other carriers. Once you ported your numbers out of TMobile, that’s it, they don’t want to help you. They find all kinds of excuses not being able to help you. They keep telling you to call this and that, and when you call them, they told you to go to Store, etc. they keep bouncing you around until you give up calling or inquiring. Plus once your service is not with TMobile any longer, you loose the online access to billing in order to update the billing address for the credit proration. I don’t know why people keep switching over to TMOBILE?
20 Year T-Mobile Customer - Customer Service had become very inadequate, terrible. Rude.
Extremely Poor Customer Support. I will try to be as brief as possible. My family has been with T-Mobile for 20 years. In 2015 I purchased an iPhone 8. With the iPhone 8 I purchased Apple support. Few weeks ago, the battery charger port on my original iPhone 8 failed, and I was send a replacement iPhone by T-Mobile under my extended warranty agreement of 7 years. The replacement iPhone had lots of intermittent issues. After several failed attempts yesterday I replaced my first replacement phone with a second iPhone 8 under my Apple extended warranty through T-Mobile. With the previous phone and the current one I’ve been trying to get assistance with issues with my Apple Watch with connection to my 2nd replacement iPhone When I called for support today, the first rep kept putting me on ’Hold’ the phone and coming back and I’m assuming to either look up or ask someone how to support an Apple product. This was also my previous experience less than a month ago on the original bad iPhone that I was sent by T-Mobile, the customer service rep didn’t have the product knowledge and really wasted my time. So today I went through two service reps the second service rep instead of trying to fix my issue with my Apple Watch. Wanted to sell me another line for $10 for my Apple Watch. After clearly explaining why I was calling this individual ignored that and wanted to sell me a service. Instead of addressing my needs. I requested a supervisor and then after the supervisor, C., Team Coach, being actually kind of rude to me, ask me if I wanted to add a additional line to my watch after I clearly told her why I was calling and why I wanted to speak to her. She just wanted to clarify. The Team Coach kept interrupting me and speaking over me. I hope the conversating was recorded by T-Mobile I was shocked. I’m extremely frustrated. The supervisor continued to interrupt me as I was trying to explain the situation to her and she kept assuring me how good she was with Apple products, but would never be quiet enough long enough for me to get the issue resolved so I finally just hung up. If there’s anyone here, who’s getting ready to switch to another cellular service recommendations are requested. I’m not sure what is happened with T-Mobile’s customer service. I put up with bad cell reception for two decades because of customer service with T-Mobile was excellent. Apparently that’s no longer the case and no longer reason to stay with them. I’ve invested literally thousands of dollars in multiple phones, Apple devices and accessories through T-Mobile. Why do I keep receiving bad iPhone from them? No Q.C.? I guess if you are a legacy customer T-Mobile is no longer concerned about customer retention. T-Mobile will be losing five customers in the next 60 days and I noticed from the comments my family is not the only one leaving T-Mobile, disappointing. Greg B - Houston Texas xxx.xxx.4523