Forum Discussion

daniel787's avatar
daniel787
Roaming Rookie
3 years ago

Tmobile switch the gateway to a distance cell tower

My internet speed is 30 mbps on a good day, after 1 to 3 days, it drops down to 5 mbps, sometime below 1mbps. Power cycle the gateway won’t help, but restart by using the mobile app usually works. I...
copz1998's avatar
copz1998
Connection Curator
3 years ago

Good performance is all about connectivity (or it is in my case). A few questions that may help with support. 

  1. How many bars do you see on the from of the gateway?
  2. Using the T-Mobile internet app, what are your 5G metrics for RSRP, RSRQ, and SINR? 
  3. Have you tried to use the placement app in the t-Mobile Internet app? It is very useful to help you point your gateway in the correct direction to align with your local cell tower.

I hope this helps!