Forum Discussion

marlon3320's avatar
marlon3320
Network Novice
2 years ago

T Mobile 5G gateway 32 Black won't let me log into Pacer.gov or gunlistings.org

It appears that I am being identified as from outside the USA. All my computer settings are USA. I have used multiple computers with same result if on T Mobile internet. I can’t find a way to toggle from  Phone app or from 192.168.12.1

  • syaoran's avatar
    syaoran
    Transmission Titan

    Are you running any sort of VPN or DNS service?

  • marlon3320's avatar
    marlon3320
    Network Novice

    No VPN and no encryption. I am unfamiliar with DNS service. 

     

  • syaoran's avatar
    syaoran
    Transmission Titan

    Hmmm.  Are you close to the northern or southern borders?  Both sites detected my location in Virginia accurately when I enabled location.  Do you have location enabled in your browser?  If so, try setting the location manually.  Have you tried a different browser to ensure the browser isn't the issue?

  • marlon3320's avatar
    marlon3320
    Network Novice

    I am in Iowa so not close to a border. I have tried multiple browsers and computers on the T Mobile internet service. Everything works if I tether through my straight talk cel phone. I have checked my location in my computer and it is the USA. 

  • syaoran's avatar
    syaoran
    Transmission Titan

    Hmmm.  Might be an issue with the sites misidentifying your location.  Have you tried reaching out to their support teams?

  • bocaboy2591's avatar
    bocaboy2591
    Bandwidth Buddy

    Forgive my ignorance,  but what is a “gateway 32 black”? I'm also a TMHI subscriber and I'm on an Arcadyan KVD21 5G Gateway from T-Mobile. I'm located in S, Florida and don't have a problem with T-Mobile locating me correctly, but I agree with syraoran’s response above. Reach out to Support and see what they have to say.