Forum Discussion
5G home internet keeps dropping
I’m having a problem with T-Mobile 5g home internet that has not been resolved despite many calls in to the help line. I’ve had T-Mobile 5g home internet for almost a month now, and the short versio...
My service drops out multiple times a day. In each instance, there is a message on the gateway that the modem chip is down. I’m already on my second device after the first one also displayed the same message. The gateway is on a timer so it reboots once a day at 3am. It makes no difference. Is any one else getting the “modem chip down” critical message?
