Forum Discussion
horrific 5 g hime internet experience - “coverage umbrella”
So - I’ll try to be brief. I’ve had 5g home internet for about 4 months and have had issues between insanely unusable speeds to no internet at all. I’ve filed over 4 service tickets and perpetually t...
Ccross and Jack, after reading your and other’s comments on spurious “quality” ratings for T-Mob Home Internet, and after buying their nicely engineered Inseego “hot spot” which is nothing but a baby home internet point, I am increasingly inclined to call a spade for what it is: The Inseego device was working okay for 2 or 3 computers, a couple of cell phones and a when I added the Television, although it worked. the real problem became apparent: It’s T-Mobile management who flat out refused to give me, even when I offered to pay for more than 100MB/month, any more than that 100MB.
The C-suite at T-Mob is making decisions that don’t help their customers. Instead the local T-Mob manager offered to make me pay-off the fraudulent Inseego and get a home internet box which, ahem…., connects to the same weak-strength T-Mob tower.
T-Mob has good equipment, but poor management. They’d best get their act together. Locally, I see non-T-Mob companies installing fiber optic delivering 1000Mbps at $49/month. If T-Mob still has any customers left after competitor’s fiber optic installs, they may be able to compete, but screwing over customers with false claims and mis-representing equipment is not going to end well for them as a marketing entity.
I feel T-Mob screwed me for money. Period. This is an old American story that appears to still be playing in corporate board rooms to make their bottom line look better. T-Mob mangled the take-over of Sprint and now is lusting after more money. In the process, I feel screwed by T-Mob. They could be a fine company if they had fine management. But money trumps brains evidently.
