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Ccross6032
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Joined 2 years ago
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horrific 5 g hime internet experience - “coverage umbrella”
So - I’ll try to be brief. I’ve had 5g home internet for about 4 months and have had issues between insanely unusable speeds to no internet at all. I’ve filed over 4 service tickets and perpetually told it was my gateway, or a tower under repair - you name it. After a week of no service at all - I just kept escalating my complaint until an agent said that engineers were aware of the “problem” but had “no intention” of fixing it at this time. She said it’s the area I’m in too close to a tower and they call it the “coverage umbrella”. I’m like wait - nobody could tell me this 4 months ago? Meanwhile going into the store watching them sign up people right here in my neighborhood praising the excellent coverage. So that’s I think a situation of consumer fraud I’ll be pursuing and telling the FCC. meanwhile here’s me on the weekend unable to do a darn thing now other than sit in Starbucks for the free wifi to try to catch up on work 😩. there is no temp fix for this - right? I’m livid. im in Knoxville TN if that’s helpful 😡203Views1like3Comments