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Home Internet Servic
I have one of the original white retangular boxes. I have attempted to call and complain about wifi drops without success. Last person manged to factory reset and I had to reactivate everything. It...
You need to determine if the drops are due to the local WIFI OR the cellular delivery. When you see the disruption, check the LED status reporting on the unit for both WIFI and cellular signaling. I dont have the older LTE device so I am not familiar with them. If the disruption is so regular can you think of anything you have in hour home that could activate at that time? Maybe it is some transient signal sent over the electrical line that causes an issue for the router/gateway? How long have you seen the behavior? Is this a recent behavior or has it been intermittent before?
If it is a cellular signal loss it would be good to talk to T-Mobile support and find out if there is work being done on tower equipment in your area. With the move to 5G and T-Mobile’s buy of Sprint’s access channels and all you might want to consider and ask T-Mobile about upgrade possibilities. I know the BP may go up but dealing with the disruptions daily will probably do the same.
