Forum Discussion
Gateway not connecting to the internet
I have had T-Mobile Home Internet for over a year and I LOVE it! I have never had a problem until this morning. I have a desktop hard wired to the modem and 3 TV s and a cell phone wifi connected. Everything has worked great even with only 2 bars showing.
This morning - nothing. no internet connection. Nothing in my home has changed. I unplugged and restarted the modem, nothing. Any reason why this might happen?
I agree with copz1998. I just had the same issue with my Arcadyan KVD21 5G gateway. Turns out the tower was down, which I learned by calling Support. I'm not sure if it was maintenance or some malfunction/failure, but within 30 minutes everything was back up.
Call customer support, ask for Home Internet, and check to see if they are working on your local tower.
