Forum Discussion

jpshivell's avatar
jpshivell
Network Novice
31 days ago

Accessing the T-Mobile Website in English

For some time now, when going to the T-mobile website, I have been taken to the website in Spanish, and must then translate the website into English. Today, I managed to reach the English Website, but when I got there, it switched to Spanish before I could do anything, and I had to translate it again. 

Honestly, the Spanish site translated into English doesn't always translate well, and sometimes doesn't make sense. For example, when I pay my bill, there is a button that says "Present" at the bottom of the receipt, and I have no idea what it's for.

How do I get to the English language version of the website, and stay there?

  • HeavenM's avatar
    HeavenM
    Community Manager

    What a wonky loop to get stuck in? Way down at the bottom of every T-Mobile website is the footer with lots of useful links and stuff. For your issue, the important part of that section is the language selection. It's possible that the Espanol option was selected at some point, but you just have to select English and the page should refresh without the need for translation.