Recent Content
Free in-flight Wifi - verification failure
I have thoroughly enjoyed the free in-flight wifi from T-Mobile and consider it one of the main reasons I remain with them (25 years now). All has been well the past handful of years, but recently, they wisely decided to set up text verification to make sure the user is the actual owner of the account. I am sure this was highly abused by folks so I don't blame them for doing this. BUT BUT BUT.... Unfortunately, for me at least, I cannot receive the text verification because I am not on connected yet. However, I need the text verification to get on wifi to get connected. So after trying many things many times (around 10-12 times to be specific), I gave up and ended up just purchasing the wifi directly from the airline. Ironically, as soon as I paid my $8, the text verification for free wifi immediately arrived. In fact, I received 10-12 texts with the verification code. Grrrr. NO, this was not an issue with the airplane's wifi since I was able to purchase it directly. The verification code quickly came through. Is it possible this issue is only happening to me? I have wifi calling enabled, I use google messages (on my android), I tried both RCS and SMS messaging. As recently as April I used free airplane wifi easily. The only change was this new verification procedure. Today I was on the line with tech support for 80 minutes to no avail. He transferred me to a department that apparently specializes in "airplane wifi." A nice woman with a french accent answered and promptly hung up on me. Merci! T-Mobile, please fix this. You will be losing me soon if you don't.
Bad customer care
I have been trying to get a phone back that was shipped to T-Mobile by mistake. It was supposed to be shipped to Samsung. I was told that the phone was in the warehouse and I would receive it in 10 days. I called to follow-up, I was told that it was my thought and I could not get the phone back. I wrote a letter to corporate A few days later, I received a phone call early morning telling me to go to a phone store and they will help me with the issue. I go to a phone store. They called customer care and gave me the phone I was on the phone on hold for 45 minutes. I was told that I would get the phone back in 10 days. I still have not received the phone. I called to follow-up again. I was told the same thing I would get the phone back in 10 days. It was in the warehouse. I still have not received the phone. Samsung has charged me nine hundred dollars for that trade in phone, but I was told once I get the phone back from t mobile and ship it to them.They would refund me my nine hundred dollars. I have been a T-Mobile customer for over 15 years. And this treatment, it's very unacceptable. I pay my bill every month. Never late, I have 5 lines. With T-Mobile, I have 2 Galaxy watches, 1apple watch 4 trackers and 2 tablets. I pay over $500 a month. And this is the kind of treatment that I get. Your help will truly be appreciated
My Q and T-Mobile internet $#!%$
We got the t-mobile internet about a month ago. All our devices are connecting to it EXCEPT the Chamberlain My Q. (Actually, it connected, worked for a couple days, disconnected, connected for a few more days, disconnected, now nothing). After about an hour and 2 phone calls with Chamberlain, when they asked about my router and I told them t-mobile, their response was, "Oh." So, they sent am email with a list of things to check with t-mobile. On with T-mobile for about 30 minutes, the tech couldn't help me, spoke with his supervisor, and came back with, "well, there's nothing we can do. Talk to the manufacturer." I told him that this is not an unknown issue, I am not the first person to have this, nor will I be the last. There are posts going back 4 years and they should know a fix by now! Enough of the finger-pointing! I need a solution! Anyone...anyone???
VOIP and T-Mobile Home Internet Fixed
Today I have fixed the VOIP issue with T-mobile Home Internet and VOIP. Firstly T-mobile to prevent outside packet attacks to susceptible ports 5060 and 5061 updated their settings to not allow through Sip protocol through those ports. You cannot access the backend of the modem and outside modems that are highly modifiable like the Gli.net 5G modem. Don't work to assist you in the matter, because its a block by the server end of T-mobile not the routers themselves. I know this because I tried every means to configure the GL-X3000 Spitz modem to work with t-mobile over the last month and it would not go. So, now the only solution since it's not a user side issue or router issue, is to bypass the T-mobile network settings blocking your 5060 and 5061 SIP ports. Here is how you can go around this. This... was such an easy fix I wanted to cry. Step 1: Call your hosting VOIP network operator. Step 2: Have them go to network settings on your VOIP system background. Step 3: Turn you UDP port 5060 and 5061 to TCP Step 4: Turn off your VOIP devices, servers, programs and applications. Step 5: Turn them back on and now you can make outbound calls and inbound calls without issue. Works for Max UC and other VOIP services, Verified. You are welcome.
Asus Zenfone 8
Is anyone having recent issues with their Asus Zenfone 8 connectivity? I've had my phone for a while and there were no issues with connecting with the network. However, the past 1.5 months, I've had issues with connecting to the internet (outside of wifi). It was recommended I swap out a sim card so I did and it fixed the issue for a week or so but then it just got worse. In recent weeks, I've had instances when I was unable to make calls, I would not get calls (straight to voicemail), and I would not be able to receive MMS (until connectivity returned). I've also had some not coming through for a couple of months, but they were infrequent enough. Now I wonder if they were forecasting what was to come. Resetting my phone doesn't work. Switching Internet off and on doesn't seem to work, either. Switching my phone off completely for a couple of minutes seems to help sometimes. Any ideas on what the problem could be? I see unofficial reports of people reporting T-mobile issues, but T-mobile doesn't seem to confirm them.
Error "something is going wrong." Can't add networks, can't edit existing networks.
I am trying to create a new network, and also edit the frequency band (2.4ghz > 5ghz) of an existing network. I've been trying for days, and keep getting the same error. I've tried resetting my gateway to no avail. I've tried doing this across various times of day. Not sure what else to try. To be clear, I don't need help finding how to navigate the app in order to try this--I am specifically encountering an issue of submitting the new network and confirming the frequency band edit for the existing network. Upon submitting/confirming, after creating and editing such details, respectively, I am persistently getting the error "Oops, it looks like something went wrong," with options to either try again or cancel, to no avail. I'm going to the right places for this: For creating a new network: - Manage home internet, Add New Network, [enter details and submit] For editing an existing network: - Manage home internet, My Wi-Fi, My Networks, [select designated network], [edit details and submit] This used to work as of, IIRC, a few weeks ago when I successfully created the new network for which I'm currently trying to edit the frequency band for. I had no problems then. I'm pretty sure I even successfully made edits to that network, as well, post-creation. I did all of that the same way that I'm currently trying to do it now. Except now, I'm getting persistent errors that won't let me complete any of this. I need to create this new network and make such edit to an existing network. What's going wrong, and how can I mitigate this? I much appreciate any solutions for how to solve this error that I keep getting, thanks!
Places
Network & Coverage
Let's talk about our coverage, signal, and roaming experience.Devices
Apple, Android, SyncUP, and more!Postpaid
Accounts, Plans, Features, and Billing.Prepaid
Talk about all the stuff that comes along with T-Mobile's Prepaid service.T-Mobile for Business
Discuss all things T-Mobile for Business.Home & Business Internet
A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet.Magenta Lounge
Talk about the other great T-Mobile perks and benefits, or just hang out and have fun.
