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New Gateway - No Internet on Phone
I upgraded to a Galaxy S25+. Came home and connected to my Gateway I'd had since 2023. During my upgrade, store people said I could upgrade my Gateway for free, and that'd even set it up so that it was the same name and password. Went in a week later and traded Gateways. Came home and the Gateway connects to all my devices, except the phone. It actually does connect, but it's Connected Without Internet. I've tried resetting Wifi settings, cleared cache, and pretty much all the routine stuff I could think of. Still nothing. Phone's Wifi works as I was able to connect to old Gateway as well as other Wifi. Just this new Gateway it refuses to work with.
T Mobile Scam Sales
On April 28th, I was scammed by a T-Mobile sales agent through the official T-Mobile messaging platform. The agent clearly stated that I would receive 4 lines for $100 with free iPhone 16s, and when I asked about taxes, he confirmed that the total would be $104 with taxes included. Later, when I asked about adding a fifth line, he assured me that the total would be $120 for 5 lines, which you can verify in the screenshots I’ve attached. Additionally, I informed him that two of my lines were with Mint Mobile, and he said I would receive $200 per line for switching those over to T-Mobile. However, once I completed the switch and was finally able to access my T-Mobile account, my bill showed $142. When I contacted T-Mobile support, I was first told that the discount would apply only if I used a debit card for autopay instead of a credit card. I updated my payment method accordingly, yet the bill still did not reflect the promised $104. The support representative acknowledged the issue and offered me a one-time adjustment to $104 for this month, but said they could not honor the originally promised deal that led me to switch in the first place. I then spoke with a supervisor, who told me he couldn’t find the chat and said the best he could do was a $70 credit — but he said current bill will stay $142 and $20 autopay discount won’t apply so actually he offered $50 only. Even worse, I was informed that I would not receive the $200 credit per transferred Mint Mobile line, despite that being part of the offer from the original sales agent. For all this fraud only beneficiary is T Mobile and I am still shocked that such a big name is using such a low scaming sales tactics. This experience has been extremely frustrating. It’s unacceptable for T-Mobile agents to make promises — especially via official messaging — that are not honored later. I feel deceived by the sales tactics used, and I request immediate resolution to: Adjust my monthly bill to $104 for 4 lines or $120 for 5 lines, as originally quoted. Apply the $200 credit per Mint Mobile line that I was promised for switching. Please escalate this matter and ensure that your sales commitments are upheld.Cant change admin name in SyncUp
Problem 1- I set up the syncup watch for my son. When it asked what the child calls me, I typed "Mom". But...when I go to his watch, it has my first name. I tried to go to the watch contacts and update it, but every time I change my name to "Mom" or try to add an avatar, it says, "Something went wrong. Please try again." It's only does this on my (the admin) screen. I can make changes to all other contacts. Problem 2- My husband is set up as a guardian. However, on the watch, there is no video option for him. How do I get this?
Promotions are a scam and no assistance has been offered
Hello everyone, I just wanted to warn any would be Tmobile fiber customer. I signed up for tmobile fiber in december with the promise of a tv and a 300 dollar gift card just for signing up and staying 60 days. Well 60 days later there is a billing issue ok could be my fault I pay 3 days after the issue and the promotion restarts while 60 days later I make sure im paying attention and low and behold another alleged billing issue. I call right away and ensure the account is good while i figure better safe then sorry and call in to ensure they catch the error. I am informed by a manager 3 days later that though the error is in their system and i never went delinquent i still have to wait. I asked why they claim to do a ticket and then state its the system and no way to over ride it when the manager in the first conversation said they could. I brought up terms and conditions and they refuse to help. Do not sign up they do not keep their promotions and the service is not great.SEVERAL ISSUES
I bought a cell phone at the T-Mobile store at Costco; they sent me two phones (I did not request a second phone). When the phones arrived, I called T-Mobile to return the second phone. When they received the phone, I received a message. T-Mobile still charged me for the phone. I had to place several calls for TMobile to refund my account, but they have not done so. I will take legal action.Escalation
I immediately realized a number of issues that were materially misrepresented during my transition to T-Mobile, primarilyrelated to monthly charges, promotions, etc. that I was unable to get resolved via normal channels. I was provided the Executive Escalation fax number where I provided a copy of the complaint that I sent to the NC Attorney General’s office on 05/24/2025. As of today, 05/28/2025 the issue still has not been resolved and the NC Attorney General provided a copy of the letter they sent to T-Mobile. I would like to get this resolved amiably and without further escalation. Can someone from the Executive Escalation team reach out to further discuss?
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