Forum Discussion
Sync Drive critical battery
I am an employee of T-mobile. I purchased the sync up drive for my own personal use. During the 2nd week, it kept telling me that my battery was low, and failing. A couple of days later I had to ...
Hey @magenta2712237
With the SyncUp drive sole purpose of being a diagnostic tool, I would hate to believe that it is causing issues with the end users vehicle. This is something that we would definitely need to report up through Mojio through an escalation. The next time you get a chance, check out DOC-429922 as it will go over the steps for a Mojio escalation.
I'm having same issues with my car too. I didn't have any problems with my car battery or the alternator before I started using Sync-up. I had to replace my car battery and alternator a month after I started using the sync-up device. I contacted T-moble customer care and reported the issue. the representatives were not helpful at all. They kept transferring my phone calls from one department to another. at last I was able to talk to a representative and he said I cannot cancel sync-up drive till I pay it off and he hug up on me. T-mobile customer care suck. @tmo_chrisHow about pay us for the damages caused by this devices.
